Manager - Catering

Do you enjoy creating memorable experiences and being the trusted point of contact for special events and celebrations?

At Joseph’s Classic Market, our Catering Manager plays a key role in bringing our food, service, and hospitality beyond the store. As a highly guest-facing leader, this role ensures every catering order is handled with care, professionalism, and attention to detail—from the first inquiry through pickup or delivery.

At Joseph’s Classic Market, we believe in growing leaders from within As Catering Manager, you’ll continue developing your leadership, organizational, and guest service skills while gaining deeper insight into catering operations, event coordination, and cross-department collaboration. We support managers who are eager to learn, take ownership, and grow their careers alongside the business. Many of our senior leaders began in department-level roles, and we support managers who are motivated to grow, coach others, and advance their careers.

• Catering & Order Management
  • Serve as the lead contact for all catering inquiries and orders
  • Communicate with guests to confirm catering menus, details, and pickup/delivery logistics
  • Coordinate with kitchen, deli, and bakery departments for order preparation
  • Ensure catering orders are accurate, well-presented, and fulfilled on time
  • Maintain catering calendars, invoices, and order logs
  • Assist in building seasonal catering menus and promotional packages
• Guest Services & Phone Communication
  • Oversee the main phone line, ensuring all calls are answered promptly and professionally
  • Train staff to answer guest questions, transfer calls, and take messages accurately
  • Resolve guest issues, complaints, or refund requests quickly and professionally
  • Manage special requests, product inquiries, and order pickups
  • Serve as a key point of contact for VIP guests and regular customers
  • Support promotional events, tastings, and seasonal catering showcases
• Team Leadership & Training
  • Hire, train, and schedule staff involved in catering preparation and service
  • Coach team on hospitality, communication, and professionalism
  • Hold daily huddles to align team on priorities, specials, and service goals
  • Monitor department attendance and ensure associates adhere to scheduled shifts and company timekeeping policies, addressing any attendance or punctuality concerns promptly and consistently
  • Follow up on performance or attendance issues with proper documentation and corrective action when necessary, including disciplinary action forms, notes to file, and Performance Improvement Plans (PIPs) to support accountability and improvement within the department
  • Conduct performance evaluations and provide regular feedback
• Reporting & Communication
  • Submit weekly catering reports and customer feedback to Store Manager
  • Manage catering sales, deposits, and service fees
  • Communicate closely with all department managers to coordinate orders and service

• Minimum of 2 years in catering, event management, or hospitality service
• Leadership and team development experience
• Proven ability to manage multiple orders and deadlines in a fast-paced environment
• Professional phone etiquette and customer service skills
• Basic computer skills (Excel, email, ordering software)
• Flexible availability including weekends, holidays, and evenings

This role is performed in a fast-paced catering, food preparation, and service environment and includes frequent guest interaction, as well as regular phone and email communication. The Catering Manager is expected to stand for extended periods and may occasionally lift or carry catering trays, boxes, or packaged orders. Flexibility is required to support varying order volumes and service…