Technical Support Analyst

Veteran’s Preference Applies

This position is open to veterans as a preference.

The City of Delray Beach does not discriminate on the basis of race, color, national origin, sex, religion, age or disability, marital status, family status or sexual orientation in employment or the provision of services.

The City is a non-tobacco workplace. The City will not consider applicants who have used tobacco or nicotine products for a period of at least three months prior to application for employment. The definition of 'tobacco or nicotine products' includes but is not limited to, cigarettes, cigars, chewing tobacco, pipes, snuff, e-cigarettes and nicotine patches or gum.

This is an intermediate level technician position responsible for all aspects of support for the Technical Support Services area. The position serves as first level support for all opportunities reported to the Service Desk and is responsible for desktop management, Active Directory and Microsoft 365 administration. Advanced technical tasks include the implementation and interconnection of microcomputers, LAN and hardware and software that allows various levels of management and staff to access all applications, files, and decision support systems.

Works under the general supervision of the IT Support Manager.

• Coordinate the activities of departmental microcomputers, laptops (notebook computers), tablets and iPads and LAN's.
• Implement and maintain IT inventory.
• Create and maintain PC and laptop images.
• Create and maintain Microsoft Kiosk Server and clients.
• Set up, use and train other IT employees in AD Manager and PDQ Deploy.
• Create and maintain Azure static and dynamic groups and users.
• Perform Microsoft 365 email flow analysis, eDiscovery and content searches.
• Work with IT staff in the design layout and installation of hardware and software for new networks and modifications to existing networks.
• Perform aspects of support for desktop services, including but not limited to, desktop support of applications, printers, and peripheral devices.
• Perform system administrator functions of network and applications, including but not limited to, Active Directory users, user profile management, additions and deletions, and LAN activities - computers moves/adds/changes, and application/ERP moves/adds/changes.
• Perform VoIP telecommunication and unified communications moves/adds/changes.
• Perform end user training, including but not limited to, general PC usage, printer/copier usage, application usage.
• Follow established problem resolution procedures in resolving software problems and apply corrective service to upgrade software.
• Run diagnostics and determine possible hardware problems and repairs. Follow established problem determination procedures in performing hardware problem analysis.
• Participate in resolving more difficult network problems and obtain IT assistance when necessary.
• Perform broadcasting, video conferencing and audio/visual support for meetings.
• Install communications equipment and associated software.
• Coordinate with other technical staff in identifying and resolving problems that may be related to conflicts between the applications and client or server operating systems or network infrastructure.
• Responsible for implementation, maintenance, licensing, and updates for all third‑party applications.
• Responsible for mobility, including but not limited to, laptops, tablets, iPads, and smartphones.
• Responsible for printers, copiers, scanners, cameras, and other peripherals that attach to the City of Delray Beach computer network or PC’s.
• Configure and maintain user login scripts.
• Perform user acceptance testing of all images and software deployments.
• Assist in supplying part numbers and cost estimates for microcomputers, laptops (notebook computers), handheld computers and peripheral devices, analysis of needs and departmental budget.

• Assist in the acquisition of microcomputers, laptops (notebook computers), handheld computers and peripheral devices.
• Maintain inventory list of equipment; records microcomputers, laptops (notebook computers) and handheld computers…