VP of Client Implementation & Integration

Job Title:

Vice President of Client Implementation & Integration

Department:
Client Services

Reports To:

Chief Legal & Corporate Affairs Officer

Location:

Remote

FLSA Status:
Exempt

Salary Range: $200,000 - $225,000 Base Salary + Eligible for an Annual Performance Bonus of up to 20%

* Starting pay varies based on location and experience, in compliance with specific state wage regulations. Competitive rates tailored to your geography and expertise.

Position Summary:

The Vice President of Client Implementation & Integration will serve as a strategic executive leader responsible for overseeing client onboarding, implementation, integration, stabilization, and client offboarding initiatives across all business units and service lines, including enterprise hospital systems. This role is critical to ensuring seamless client transitions, operational readiness, and long-term client success throughout the client lifecycle.

The Vice President will lead implementation strategy, integration governance, and operational standardization efforts in partnership with executive leadership, Operations, Client Success, Sales, Technology, and Revenue Cycle teams. This role will support organizational growth initiatives, including acquisitions, service line expansion, and operational scalability, while driving consistent implementation processes, client outcomes, and revenue realization.

This role serves as a key executive partner in supporting organizational growth, client retention, and operational integration initiatives across the company.

Key Responsibilities:

1. Enterprise Implementation & Client Lifecycle Leadership

* Develop and execute the client implementation and integration strategy aligned with organizational growth objectives and operational priorities.

* Establish scalable onboarding and implementation frameworks across all divisions, service lines, and acquired entities.

* Lead initiatives focused on improving implementation efficiency, client experience, operational readiness, and revenue realization.

* Oversee the end-to-end client implementation lifecycle from contract transition through operational stabilization and long-term success readiness.

* Oversee strategic client transition and offboarding activities to ensure operational continuity, risk mitigation, and effective knowledge transfer during client disengagements.

* Standardize implementation governance, methodologies, documentation, and operational best practices across the organization.

2. Client Integration & M&A

* Lead implementation and operational integration efforts for newly acquired clients, service lines, and business units.

* Partner with executive leadership on acquisition onboarding, integration planning, and operational readiness strategies.

* Drive consistency across onboarding, operational workflows, reporting structures, and client transition processes following acquisitions or organizational changes.

* Evaluate integration risks, operational dependencies, and transition considerations to support successful implementations and integrations.

3. Executive Client Governance

* Serve as executive sponsor and strategic point of contact for high-profile and complex client implementations.

* Lead executive-level governance meetings, implementation steering committees, and operational review sessions with internal and external stakeholders.

* Manage escalated implementation issues and partner cross-functionally to drive timely resolution and client satisfaction.

* Build and maintain strong executive relationships with client stakeholders to support retention, trust, and long-term partnership growth.

4. Revenue Realization & Growth

* Partner with Sales, Operations, and Client Success leadership to support client retention, expansion opportunities, and long-term revenue growth strategies.

* Drive post-implementation stabilization efforts to improve operational performance, client adoption, and revenue realization timelines.

* Monitor implementation profitability, onboarding costs, client ramp performance, and operational readiness metrics.

5. Organizational Leadership

* Lead and mentor a high-performing team of implementation leaders, onboarding managers, project managers, and operational specialists.

* Develop organizational structure, workforce planning, succession strategies, and leadership development initiatives for the implementation function.

* Foster strong collaboration across Client Services, Operations, Revenue Cycle, IT, Product, Finance, and Executive Leadership teams.

* Drive accountability, operational discipline, and continuous improvement across implementation and integration teams.

6. Financial & Operational Performance

* Own departmental budgeting, forecasting, resource allocation, and headcount planning for the implementation and integration organization.

* Establish and monitor key performance indicators (KPIs), service level agreements (SLAs), implementation timelines, and operational benchmarks.

* Utilize analytics and data-driven insights to guide decision-making,…