Store Environment & Customer Service Associate

Responsibilities

• Maintain a high standard of the overall look and feel of the store, including cleanliness and recovery standards to deliver our Brand Promises.
• Deliver friendly customer service, help customers shop and find what they are looking for.
• Collect and dispose of trash following approved procedures.
• Dust and damp mop floors following approved procedures.
• Move equipment and products for proper cleaning and return products to their correct placement.
• Clean assigned areas with the use of assigned materials and equipment.
  • May require mixing water and detergents in containers to prepare cleaning solutions according to specifications.
• Deep clean key areas of the store, including but not limited to bathrooms, break rooms, entry ways, and other high‑traffic areas to maintain a clean, safe environment for customers and staff.
• Keep cleaning equipment neat and orderly; notify supervisor of supply needs in advance for replenishment.
• Seek out areas requiring cleaning and take initiative to complete the task.
• Complete all tasks assigned by supervisor.
• Perform tasks in accordance with all federal, state and county guidelines.
• Maintain positive and respectful interactions with both team members and customers, even in difficult situations, in keeping with the organization’s vision and values.
• Project a positive image and serve as a role model for other Team Members.

• Provide a fast and friendly checkout experience; execute cash handling to standards.
• Engage customers on the benefits of Rewards program and Private Label Credit Cards and complete enrollments.
• Assist with Omni‑channel processes, including Buy Online Pickup in Store (BOPIS) and Ship from Store (SFS).
• Participate in the truck unload, stocking, and planogram (POGs) processes.
• Support shrink and safety programs.
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.

• Retail and/or cleaning experience preferred.

• Ability to remain standing for long periods of time.
• Ability to move throughout the store.
• Regular bending, lifting, carrying, reaching and stretching.
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
• Work in a public retail store setting; some areas are climate controlled, some are not; occasional outdoor work may be required while retrieving shopping carts or unloading trucks.
• Use of standard commercial cleaners and chemicals from cleaning supplies.

Michaels requires all team members in this role to be at least 16 years or older.

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1‑800‑642‑4235.