Xfinity Retail Sales Consultant

Job Summary

$23.32+ Hourly – Salary is $15.63/hour Base + Targeted Commission. Bring your energy, curiosity, and passion—we’ll give you tools to build a rewarding retail career with Comcast Xfinity.

What you will be doing:

• Engage customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience.
• Provide outstanding customer service with all customer interactions.
• Meet or exceed sales targets and enhance customer satisfaction through diligent follow-up and service excellence.
• Help customers interpret and clarify their account statements and pay their bills in the store.
• Answer any questions customers have on current or new services, make changes to account data, upgrade levels of service, and process all general service requests.
• Act as brand ambassador to promote Comcast/Xfinity products.
• Provide expert-level understanding and passion around technology, especially around Comcast products and services.
• Maintain detailed sales product knowledge, including competitive information.
• Contribute to a fun and competitive environment.
• Adhere to retail operational policies and procedures, ensuring a consistent and professional store environment.

• High School Diploma or equivalent.
• Adjusting to a flexible work schedule to meet retail operational needs, including evenings, weekends, and holidays as necessary.
• Regular, consistent, and punctual attendance.
• Ability to carry and/or lift 25-pound boxes and move around the store constantly.

• Medical, Dental, and Vision coverage.
• Comcast Xfinity courtesy services in serviced areas.
• Discount tickets to Universal Resorts.
• Paid parental leave.
• Tuition reimbursement up to 8000 (Full Time employees).
• Paid time off.
• 401K savings plan with up to 6% dollar-to-dollar matching.
• Day-One benefits and other support.

• Understand our Operating Principles and make them the guidelines for how you do your job.
• Own the customer experience and act in ways that put our customers first.
• Know your stuff, be enthusiastic learners, users, and advocates of our technology, products and services.
• Work as a team to create big changes and "win as a team."
• Be an active part of the Net Promoter System.
• Drive results and growth.
• Support a culture of inclusion.
• Do what’s right for each other, our customers, investors, and our communities.

• Communication
• Critical Thinking
• Problem Solving
• Customer-Focused
• Persuasion
• Professional Integrity
• Resilience
• Self-Motivation
• Teamwork
• Technical Knowledge
• Workplace Organization

Base Pay: $15.63/hour. Total Target Compensation (Base Pay plus Targeted Commission): $23.32/hour. Most sales positions are eligible for a commission under applicable plan. Non-sales positions may receive bonus. Additional benefits are available.

High School Diploma / GED (Required).

If applicable, provide relevant certifications.

2-5 years of experience.

Comcast is an EOE/Veterans/Disabled/LGBT employer. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.

The application window is 30 days from the date the job is posted unless the number of applicants requires it to close sooner or later.