Sales Associate

J.McLaughlin was founded in 1977 by brothers Kevin and Jay McLaughlin with a mission to create an American Sportswear brand that offers classic clothing with current relevance and a retail environment that has a neighborhood feel.

Our brand is straightforward, unpretentious, and devoid of superfluous style. The clothing is rooted in the tradition of sport, work, and play. With over 150 retail locations, each store is designed to reflect its town’s character. This attention to detail extends to exemplary customer service and local philanthropic engagement.

Our “Culture of Kindness” creates an environment of respect, politeness, consideration, and empathy, fostering a family‑like atmosphere and a focus on giving back to the community. The company’s entrepreneurial spirit promotes great career opportunities and incentive‑based benefits.

J.McLaughlin is a specialty American Sportswear and Accessories brand headquartered in New York. We are known for being “local and loyal,” building meaningful relationships with our communities and providing highly personalized service.

We are looking for a highly motivated, results‑driven Sales Associate for our retail store who is passionate about classic American Sportswear and can achieve goals and uphold our company ideals.

• Act as the Brand Ambassador, embracing company culture to develop strong relationships with clients and the community.
• Provide exemplary client service, creating a customer‑centric, friendly retail environment that fosters loyalty.
• Drive sales by demonstrating extensive product knowledge and making appropriate suggestions to clients.
• Use clienteling tools and outreach techniques to inform customers about upcoming events and new product arrivals.

• Support the store manager with daily operations and maintain responsibilities areas.
• Help create and maintain a client‑ and team‑focused culture of kindness.
• Maintain knowledge of current merchandise, pricing, and promotions to communicate to clients.
• Utilize selling techniques to overcome objectives and close sales.
• Understand sales plans, key metrics, and contributions to overall store success.
• Participate in store events and trunk shows, building a reputation as a local and loyal retailer.
• Effectively use the POS system to collect accurate information and provide exemplary customer service.
• Plan and prioritize daily tasks, ensuring the customer remains the top priority.
• Assist the manager with merchandising the sales floor and replenishment while adhering to visual standards.
• Answer customer questions, inquiries, and concerns to resolve issues in a timely manner.
• Communicate effectively with customers, supervisors, peers, and other store teams.
• Take a collaborative approach, sharing best practices and ideas with peers across all markets, building productive relationships.
• Assist in executing all directions from Retail Operations and Corporate Office.
• Maintain a clean and organized sales floor, stock room, and common areas to ensure a welcoming environment.
• Understand and adhere to company policies, procedures, and professionalism standards.
• Assist with opening and closing procedures and perform other key holder duties in the absence of management.
• Lead by example and maintain the highest level of integrity at all times.

• High School Diploma or GED required.
• Previous retail or customer service experience preferred.
• Team player with strong communication and interpersonal skills.
• Proven track record achieving sales goals and accountability for results.
• Positive and self‑motivated; wins for every customer.
• Consistently demonstrates accountability, reliability, and professionalism.
• High energy and results driven.
• Adapts positively to change and has strong problem‑solving skills.
• Ability to multi‑task while keeping the customer the top priority.
• Able to work various shifts, including weekends and holidays.
• Comfortable standing for long periods; able to lift up to 30 pounds.

J.McLaughlin is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.