Mobile Associate, Bilingual - Retail Sales

Job Overview

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T‑Mobile brand to life. They are brand ambassadors who build energy and excitement around our products and services, and thrive in a fast‑paced environment where technology innovations, customer needs, and the Retail experience are continuously evolving. They build expertise in uncovering customer needs and educate, demonstrate and recommend device and service solutions.

• Build proficiency in serving and selling to customers, providing a world‑class experience and building loyalty by helping customers resume their shopping, exploring needs, demonstrating technology, and side‑by‑side selling for personalized solutions.
• Become skilled with digital tools in interactions, demonstrating coverage maps, benefits of plans, and completing training on the in‑store experience.
• Establish relationships with T‑Mobile employees across channels, resolving issues, and supporting team initiatives.

• High School Diploma or GED (Required)

• 6 months of customer service and/or sales experience, retail preferred (Required)

• Passionate customer advocate, authentic engagement (Required)
• Competitive drive and proven ability to succeed in fast‑paced sales (Required)
• Willingness to work with peers and leaders, sharing ideas and resolving issues (Required)
• Effective balance of customer needs and performance goals (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel Required:

No

DOT Regulated Position:
No
Safety Sensitive Position:
No

Hourly Base Pay: $18.00, plus $5.00 per hour training pay. Within the first 90 days Mobile Associates receive on‑the‑job training and are eligible for training pay. Upon completion, Mobile Associates promote to Mobile Expert and become eligible for an annual incentive target of $18,000/year. All employees at T‑Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives.

Medical, dental and vision insurance; flexible spending account; 401(k); employee stock grants and purchase plan; paid time off and up to 12 paid holidays; paid parental and family leave; family building benefits; childcare subsidy; tuition assistance; short‑ and long‑term disability; voluntary AD&D, accident, life, disability and long‑term care insurance; mobile service and home internet discounts; pet insurance; commuter and transit programs.

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All hiring decisions are made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, presence of any physical or mental disability, or any other protected characteristic. Discrimination, retaliation or harassment is not tolerated.