Spa Sales and Guest Service Lead

At Hand and Stone, Opportunity Knocks.

Hand & Stone Massage and Facial Spas aims to make each visit the best hour of our client's month. Our Spa Associates play a crucial role in achieving this goal. As the hosts of the spa, they are dedicated to creating 5-star experiences for every client. As the Spa Sales Lead, it is a dynamic front-line leadership role responsible for driving sales excellence and cultivating a high-performing, motivated front desk team.

This position combines the responsibilities of a Spa Sales Associate with added focus on driving sales results, coaching team performance, and ensuring consistent achievement of individual and team targets, all while ensuring that each service is memorable and exceptional.

What sets Hand & Stone apart:

• Opportunity:
  This role is more than just answering the phone. Boost your paycheck with our stress-free membership model. Join the industry leader in wellness, backed by 20 years of proven success. Enjoy a supportive environment where your growth and well-being are our top priorities.
• Convenience:
  We recognize the demands of a busy schedule and are committed to providing support. We offer a variety of shifts designed to accommodate your lifestyle, ensuring a friendly and stable work environment.
• Training and Growth:
  Your journey with us goes beyond onboarding. Enhance your spa industry career with Hand & Stone through live sales training webinars and opportunities for lead spa associate and management roles.
• Family Focused:
  Strike the right work/life balance by making a difference in people's lives and enhancing your own experience. Enjoy a 10% weekly Kinder Care discount for childcare, along with personal care and discounts through the Life Mart program. Life Mart program benefits available in spas who partner with ADP.

Our Spa Associates:

• Meet membership sales goals.
• Have a detailed knowledge of the menu of services.
• Provide excellent customer service to members and guests, while building lasting connections.
• Effectively communicate sales, promotions, and service options with clients.
• Uphold spa cleanliness standards.
• Answer phones, schedule appointments, and file documents.
• Perform various other duties as assigned.

Qualifications:

• Minimum 2 years of Spa Associate or comparable sales experience required.
• Proven track record of achieving or exceeding sales goals in a team environment.
• Strong interpersonal skills with the ability to inspire, coach, and influence others.
• Excellent communication, organization, and follow-up skills.
• Availability for flexible scheduling, including evenings and weekends.
• 18 years old or older.
• High school diploma or equivalent.

Compensation:
Competitive hourly pay with monthly bonus opportunities based on individual and team sales performance. Compensation: $17.00 - $19.00 per hour.

Over 500 locations open across the U.S. We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time…we can provide the perfect fit with flexible schedules.

Hand & Stone's focus is on creating an experience that exceeds our guests' expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you'll see that for yourself.