Spa Sales and Guest Service Lead

Benefits

• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Vision insurance
• Wellness resources

Welcome, Empower, Connect! At Hand & Stone Massage and Facial Spas, our vision is simple: to make each visit the best hour of our client's month. Our Spa Associates play a crucial role in achieving this goal. As the hosts of the spa, they are dedicated to creating 5-star experiences for every client.
As the Spa Sales Lead
, it is a dynamic front-line leadership role responsible for driving sales excellence and cultivating a high-performing, motivated front desk team. This position combines the responsibilities of a Spa Sales Associate with added focus on driving sales results
, coaching team performance
, and ensuring consistent achievement of individual and team targets
, all while ensuring that each service is memorable and exceptional.

• Opportunity- This role is more than just answering the phone. Boost your paycheck with our stress-free membership model. Join the industry leader in wellness, backed by 20 years of proven success. Enjoy a supportive environment where your growth and well-being are our top priorities.
• Convenience – We recognize the demands of a busy schedule and are committed to providing support. We offer a variety of shifts designed to accommodate your lifestyle, ensuring a friendly and stable work environment.
• Training and Growth- Your journey with us goes beyond onboarding. Enhance your spa industry career with Hand & Stone through live sales training webinars and opportunities for lead spa associate and management roles.
• Family Focused- Strike the right work/life balance by making a difference in people’s lives and enhancing your own experience. Enjoy a 10% weekly Kinder Care discount for childcare, along with personal care and discounts through the Life Mart program.
  ** Life Mart program benefits available in spas who partner with ADP)

• Meet membership sales goals.
• Have a detailed knowledge of the menu of services
• Provide excellent customer service to members and guests, while building lasting connections.
• Effectively communicate sales, promotions, and service options with clients
• Uphold spa cleanliness standards
• Answer phones, schedule appointments, and file documents
• Perform various other duties as assigned

• Minimum 2 years of Spa Associate or comparable sales experience required.
• Proven track record of achieving or exceeding sales goals in a team environment.
• Strong interpersonal skills with the ability to inspire, coach, and influence others.
• Excellent communication, organization, and follow-up skills.
• Availability for flexible scheduling, including evenings and weekends.
• 18 years old or older
• High school diploma or equivalent

• Competitive hourly pay with monthly bonus opportunities based on individual and team sales performance.