HVACR Training Manager

Position Summary

The Hands-On HVACR Training Manager is responsible for recruiting, developing, and continuously improving the technical capabilities of service and installation technicians. This position spends significant time in the field providing hands-on instruction, ride-alongs, technical troubleshooting, and performance coaching. The Training Manager creates structured training programs that improve safety, technical competency, customer satisfaction, productivity, and first-time fix rates.

• Develop and maintain technical training programs for service and installation technicians.
• Conduct classroom, shop, and field-based training on HVACR systems, electrical diagnostics, refrigeration, airflow, controls, and installation best practices.
• Ride along with technicians to evaluate performance and provide real-time coaching.
• Troubleshoot difficult service calls and mentor technicians through the diagnostic process.
• Develop apprenticeship and career progression programs.
• Ensure all technicians are trained on company procedures, safety standards, and manufacturer requirements.
• Coordinate manufacturer certification and continuing education opportunities.
• Assess technician skill levels and develop individualized improvement plans.
• Create training materials, videos, SOPs, and technical documentation.
• Monitor training effectiveness using KPIs such as callback rate, first-time fix rate, productivity, warranty claims, and customer satisfaction.
• Assist managers with identifying training needs during performance reviews.
• Support recruiting by evaluating technical candidates during the hiring process.
• Maintain training equipment, tools, and shop organization.
• Stay current on new equipment, codes, refrigerants, and industry technologies.

• Develop and maintain technical training programs for service and installation technicians.
• Conduct classroom, shop, and field-based training on HVACR systems, electrical diagnostics, refrigeration, airflow, controls, and installation best practices.
• Ride along with technicians to evaluate performance and provide real-time coaching.
• Troubleshoot difficult service calls and mentor technicians through the diagnostic process.
• Develop apprenticeship and career progression programs.
• Ensure all technicians are trained on company procedures, safety standards, and manufacturer requirements.
• Coordinate manufacturer certification and continuing education opportunities.
• Assess technician skill levels and develop individualized improvement plans.
• Create training materials, videos, SOPs, and technical documentation.
• Monitor training effectiveness using KPIs such as callback rate, first-time fix rate, productivity, warranty claims, and customer satisfaction.
• Assist managers with identifying training needs during performance reviews.
• Support recruiting by evaluating technical candidates during the hiring process.
• Maintain training equipment, tools, and shop organization.
• Stay current on new equipment, codes, refrigerants, and industry technologies.

• 10+ years of residential and light commercial HVACR experience.
• Master-level diagnostic and troubleshooting abilities.
• EPA Universal Certification required.
• NATE Certification preferred.
• Strong understanding of electrical systems, refrigeration cycles, airflow, gas heating, heat pumps, inverter equipment, communicating systems, and controls.
• Excellent communication and coaching skills.
• Ability to teach technicians with varying experience levels.
• Valid driver’s license with a clean driving record.
• Proficient with tablets, service software, and Microsoft Office.

• Previous experience as a lead technician, field supervisor, service manager, or technical trainer.
• Experience developing SOPs and structured training programs.
• Familiarity with Daikin, Goodman, Mitsubishi, Carrier, Trane, Lennox, or similar manufacturers.
• Experience presenting classroom training to groups.

• First-time fix rate.
• Callback percentage.
• Warranty claim reduction.
• Technician certification completion.
• Safety incidents.
• Average diagnostic accuracy.
• Training completion rates.
• Technician retention.
• Customer satisfaction (CSAT).
• Technici…