Hotel Operations Manager Hotels

Lead hotel operations and guest experiences at Delta Hotels by Marriott Kingston Waterfront. As the Manager on Duty, ensure every guest receives exceptional service and support.

Delta Hotels is seeking a dynamic Manager on Duty to oversee daily operations, uphold hotel standards, and empower staff teams to consistently exceed guest expectations. You will manage guest feedback, coordinate between departments, and maintain a welcoming environment for guests while ensuring safety and cleanliness.

Key Responsibilities:

• Collaborate with departments for seamless hotel operations

• Resolve guest complaints promptly for 100% satisfaction

• Assist in various areas as needed for uninterrupted service

• Engage with guests in public areas to enhance their experience

• Perform property walks to ensure safety and presentation

Requirements:

• Minimum 2 years of leadership in hospitality

• Strong understanding of hotel operations and services

• Proven ability to manage multiple priorities effectively

• Excellent communication and conflict resolution skills

• Knowledge of health and safety regulations

Drive exceptional experiences for guests and foster a positive culture at Delta Hotels by Marriott Kingston Waterfront.
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