General Manager

Our client is an established, multi-location organization entering an exciting phase of growth and evolution. They are seeking a strategic and operationally driven executive leader to help build the next chapter of the business through scalable growth, stronger infrastructure, and operational excellence.
This role presents an opportunity to shape the future of a successful organization by creating systems, developing leaders, strengthening financial performance, and building new growth channels that support long-term success.

The Role  Reporting directly to ownership and executive leadership, this individual will lead enterprise-wide transformation initiatives across operations, sales, leadership development, financial performance, and growth strategy.
The successful candidate will combine strong commercial instincts with operational discipline and possess a proven ability to execute change while building scalable business structures.
Primary Areas of Responsibility  Building Operational Excellence   Transform operational processes from decentralized management practices into a centralized, performance-driven operating model
Establish measurable KPIs, reporting structures, forecasting processes, and accountability systems
Develop consistent operating standards across locations and business units
Improve visibility through performance dashboards and operational reporting tools
Drive execution, productivity, and continuous improvement initiatives
Developing Leadership & Organizational Capability   Evaluate organizational structure and leadership effectiveness across the business
Assess talent and ensure alignment between business needs and leadership capabilities
Build succession strategies and strengthen management teams
Create a culture focused on accountability, ownership, and high performance
Coach and develop leaders to support future growth objectives
Driving Growth & Expanding Revenue Streams   Develop and scale new sales channels and growth initiatives beyond traditional business models
Create the infrastructure, systems, processes, and teams required for expansion
Build customer acquisition strategies and outbound sales capabilities
Identify opportunities for revenue diversification and market expansion
Establish scalable frameworks that support sustainable growth
Introduce stronger financial disciplines and operational accountability measures
Improve productivity, labor efficiency, cost management, and revenue quality
Establish ownership and accountability around business unit performance
Partner with leadership to create budgets, forecasts, and long-term growth plans
Drive initiatives focused on increasing profitability and operational performance
Strengthening Strategic Partnerships   Build and maintain strong relationships with key stakeholders and strategic partners
Ensure operational execution consistently meets business standards and expectations
Position the organization for future growth opportunities, expansion initiatives, and strategic partnerships
Support compliance, operational excellence, and long-term business sustainability
Qualifications & Experience   10+ years of progressive leadership experience in executive management, operations, sales leadership, or multi-unit environments
Proven success leading transformational change and scaling businesses
Strong financial acumen with experience improving operational and financial performance
Demonstrated ability to build, mentor, and develop high-performing teams
Experience implementing systems, reporting frameworks, KPIs, and accountability structures
Strong business development and revenue growth experience
Exceptional leadership, communication, and change management capabilities

Experience with in retail, telecommunications, multi-location organizations, franchise systems, or similar environments considered an asset
Pay:  $150,000-$200,000 including bonus
What Success Looks Like  Success in this position means creating a scalable, high-performing organization that delivers sustainable growth through stronger leadership, operational excellence, diversified revenue streams, improved profitability, and disciplined execution.
This is an opportunity for an experienced executive leader to make a significant impact and help shape the future direction of an established and growing organization.

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