Director of Operations

The organization we are representing is a fast-growing, construction-focused equipment rental company serving contractors who demand trusted equipment, high service levels, and partners who solve complex site challenges. They supply a broad range of fleet and site-support solutions and are building a differentiated business around operational excellence, reliability, and customer experience.
They are currently seeking a Director of Operations who can build and run the internal operating engine that makes sustainable growth possible. The new hire will be responsible for professionalizing day-to-day execution, institutionalizing best practices, and building the operational backbone that allows the organization to scale efficiently and predictably.
This full-time, permanent role owns execution across operations, maintenance, logistics, parts, rentals, systems, and people development and will be based in Delta, BC.
Responsibilities  Operational Leadership   Own full day-to-day operations including yard operations, logistics and dispatch, maintenance, parts, and rental execution
Revamp, enforce, and continuously improve Operational processes and workflows.
Design and implement operational capacity plans to stay ahead of the company's growth trajectory
Ensure every department is executing to defined standards and metrics with clear accountability at every level
Proactively surface and resolve operational bottlenecks before they impact customers or revenue
Partner with the business leader to translate strategic priorities into operational action plans
Systems & Process   Build and maintain a centralized, version-controlled SOP library ensuring it is documented, actively used, and updated
Create role-based training manuals and standardized onboarding programs for every operational function
Own ERP system optimization, configuration integrity, and user adoption across all departments
Build KPI dashboards and department scorecards so leadership has real-time visibility into what matters
Implement and run EOS (Entrepreneurial Operating System) or equivalent operating framework
Ensure knowledge is embedded in documentation and systems, not concentrated in individuals
People & Organization   Lead, develop, and hold accountable all operational department managers — build a strong, self-sufficient leadership layer
Own the performance management system: goal setting, regular reviews, and genuine accountability for results
Design operational org structure and resourcing plans to support scale
Build leadership bench strength and redundancy, ensure no single person is a critical dependency
Drive training, development programs, and a culture of continuous improvement across all operational teams
Own internal project prioritization and end-to-end execution — from scope to delivery
Drive a culture of continuous improvement: identify root causes, implement fixes, and prevent recurrence
Systematically identify and eliminate operational friction points that slow the team or create customer impact
Ensure problems are solved once, correctly, and permanently — not patched repeatedly
Maintain an improvement roadmap that is aligned to company's growth priorities and direction from the Vice President
Qualifications  Experience & Background   Proven senior operations leader at Director or VP level with a record of scaling multi-department businesses
Experience in asset-intensive or operationally complex environments such as equipment rental, logistics, or construction
Built operating systems and SOP frameworks from the ground up, establishing structure and accountability
Led ERP implementation or major system optimization with enterprise-wide adoption
Owned full operational budgets with clear P&L accountability and measurable performance outcomes
Built, developed, and held accountable a manager-level leadership team
Demonstrated ability to assess talent, elevate standard, and align people to the right roles
Leadership & Character   Operates with full personal accountability for results
Decisive, self-managed, and disciplined in execution
Leads firmly and fairly, holding standards without politics
Direct, transparent communicator who addresses issues…