General Manager

Overview

The General Manager I is responsible for the operation and financial performance by providing direction and leadership to exempt and non‑exempt associates at this facility. This position is responsible for developing and leading a team that will manage employee performance, inventory, vendor, carrier, and customer relationships. This role is ultimately responsible for ensuring that orders are selected accurately and packed/shipped without damage for timely delivery.

The position reports to the Director of Warehouse Operations.

• Ensures operational procedures for executing activities for incoming and outgoing shipments, handling and disposition of products, and maintaining the highest standards of inventory accuracy.
• Develops and manages a comprehensive strategy for the facility by shaping requirements, assessing deliverables and utilizing resources to help eliminate process problems.
• Plans long‑term labor needs based on sales, forecasts and historical data.
• Conducts analysis of workload compared to labor hours and equipment.
• Manages between 1‑2 dedicated customers in the same building or public accounts in the warehouse.
• Typically manages 100,000–500,000 square feet of facilities and up to 100 employees during non‑peak times.
• Collaborates with teams from other facilities to share knowledge and problem‑solve.

• Responsible for facility P&L and budget preparation.
• Audits all billing activity for accuracy and properly signs and authorizes all purchase order requisitions, vouchers, and customer billing.
• Ensures proper percentage of labor is charged to respective departments to achieve accurate productivity factoring.
• Reports on locations’ financial and operational performance.
• Conducts monthly review of aging for accounts receivable and works closely with the Director and Corporate office to recover balances in a timely fashion.
• Conducts annual review of customer contracts, determines and recommends annual increases to the Regional Vice‑President and Director of Business Development.
• Drives continuous improvements to safety, quality, cost and delivery while growing and expanding capabilities within the warehouse.

• Ensures the daily pre‑shift meetings cover previous productivity, operational problems, forecasting workload and other pertinent company information.
• Ensures proper staffing and supports hiring for all facility operations.
• Ensures all new employees are properly onboarded; completing required paperwork and following a structured training schedule.
• Produces and effectively communicates department goals and individual performance goals that ensure the facility achieves operational success.
• Manages and maintains good human resources practices with direct reports, and adheres to established corporate and department policies and procedures.
• Works with Human Resources to resolve employee relation issues, discipline actions, problem resolution and terminations.
• Travels to other warehouses and participates in department or company meetings, as necessary.
• Provides feedback, coaching, guidance and recognition to enhance other’s skill development.
• Plays an active role in employee development and talent selection.
• Acts as a role model for the department in support of corporate purpose, vision, and values.
• Provides regular coaching and feedback on performance, prepares and presents formal performance appraisals and makes recommendations and approves annual compensation increases.
• Exhibits a commitment to self‑development by staying current on information, tools, and systems.

• Implements safety and sanitation schedules that ensure the facilities comply with corporate, OSHA, FDA, AIB or ASI standards.
• Coordinates all alarm‑monitoring systems and reviews sprinkler system testing.
• Ensures the safe, clean and efficient operation of the facility to meet service standards.
• Actively supports and participates in all safety initiatives in the facility.
• Performs safety observations to coach employees on safety procedures.
• Prevents associate incidents and injury by overseeing accident investigations, assessing root cause analysis and…