Customer Service and Sales Support Representative - ALArchitectural Systems
Job in
Delta, BC, Canada
Listing for:
BLANKSLATE Partners
Full Time
position
Listed on 2026-02-15
Job specializations:
Salary/Wage Range or Industry Benchmark: 60000 - 70000 CAD Yearly
CAD
60000.00
70000.00
YEAR
Job Description & How to Apply Below
Position: Customer Service and Sales Support Representative - AL13 Architectural Systems
AL13 Architectural Systems is a leading player in the building products industry, specializing in cutting-edge cladding and facade solutions. With patented and proprietary systems, AL13 has established a solid reputation for delivering innovative and high-performance architectural products. As a company with a proven track record in the North American market, we are committed to expanding our reach and building on our success.
We are adding a new member to our high-energy team 5 days a week to provide sales support, including order processing, lead generation, CRM, customer services.
Strong computer and phone/email communications skills are essential. Architectural building product experience is an asset, we will train the right candidate.
The primary focus of this role is to provide exemplary customer service and fine-tuned attention to detail while contributing to the efficient operation of a demanding and fast-paced sales and order processing department. The motivation and ability to be highly organized, multi-task, logically prioritize tasks, and work cooperatively within a team setting will be integral to success.
Responsibilities:
Establish a positive, proactive, and ongoing relationship with customers/clientsAssist outside sales reps as neededProcess sales orders, returns, and related payments/creditsRespond to customer inquiries ( quotes/pricing, inventory, product specifications, etc.) over the phone, email and in personRepresent the company at trade shows and industry eventsProcess sample order requests and coordinate shippingDevelop and maintain a high standard of product knowledgeEntering orders into a database using published lead times and following order processing guidelinesDeveloping an understanding of the manufacturing processProofing order documents and resolving any discrepanciesMaintaining master copies of sales ordersPromoting “end-to-end customer care” throughout all aspects of the processCollaborating with members of the order entry and sales teams on order issues including incomplete or inaccurate orders for customer follow upRequirements
Minimum 1-year experience in a dynamic, high volume customer service positionAbility to fluently communicate in English (verbal and written)Excellent numeracy literacy ( add, subtract, multiply, divide, percentages, etc.).Computer literacy. Proficient in Microsoft Office / Google Suite and learning to use new software.Attention to detailAbility to remain organized while continually multi-taskingProactive problem solvingHigh standards and professional manner/demeanorSound judgment and accountabilitySuperior interpersonal skillsBenefits
$60,000-$70,000 (depending on experience)Profit ShareComprehensive health benefits package
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