Parts Advisor

Posted Tuesday, August 18, 2026 at 4:00 AM

Mason Lift is the fastest growing material handling equipment dealer in BC, backed by the 3 largest brands in the Industry: Toyota, Kalmar and Ottawa. Together we offer new and used equipment sales, short and long-term rentals, emergency and preventative maintenance, and comprehensive parts support.

• Stable schedule promoting work-life balance, Monday to Friday (7:30-16:00)
• Employer paid benefits such as: medical insurance, dental, vision, disability coverage, life insurance and more
• Employer RRSP contribution of up to 5%
• Extensive hands-on Training program

The Parts Associate assists with the day to day functions of the Parts department by filling parts orders for direct customers and Technicians.

This position description is intended to capture the core responsibilities specific job tasks may vary slightly from branch to branch based on the organization structure and business needs of the area.

• Answers incoming calls for parts orders or questions
• Assist customers at the parts counter
• Identifies required part(s) needed by customer and process the order
• Ship parts orders to customers
• Receive incoming deliveries, inspect parts and enter in computer for inventory purposes
• Assist with reviewing Trin Docs for quotes to be prepared, parts to be billed and parts to be replenished in truck stock
• Assist with parts quotes as required
• Issues parts as requested by Technicians

High school completion or equivalent experience and up to 2 - 5 years’ work experience. General knowledge of standard material handling parts and accessories is an asset.

• Planning and organizing skills
• Proficient with MS Excel
• Ability to handle multiple tasks, process large volumes, work well under pressure
• Customer service oriented and a team player
• Maintain accurate records
• Establish cooperative-working relationships with those contacted in the course of work.

The Parts Associate mainly works in an office setting, with periods of extended sitting.

Physical demands:
Ability to lift 50 lbs. Load/unload boxes and pack up parts.

As part of our recruitment process, we may use artificial intelligence (AI) tools to help review applications or support parts of the screening process.

All stages of the hiring process are subject to human review, oversight, and final approval. While AI‑supported tools may assist in certain steps, they do not replace or determine human decision‑making.

We also take privacy seriously. Any personal information collected during the hiring process is handled responsibly and in accordance with applicable privacy laws.

Mason Lift is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.