Fire Service Technician

Responsibilities

• Receive service calls from the Service Resource Center, including a brief description of equipment/system malfunctions.
• Service, troubleshoot and install many different manufacturers’ Fire & Life Safety systems, including Simplex Grinnell.
• Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites.
• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment.
• Read and interpret blueprints, diagrams, submittals, specifications, software/systems, programs, schematics and operational product manuals.
• Contact customer representatives to ascertain equipment/systems problems.
• Exhibit excellent customer service skills by consistently communicating with district staff and customers to ensure customer satisfaction.
• Complete Service Acknowledgements with proper coding through communication devices such as smartphones and laptops.
• Obtain customer signature upon completed service call assignment.
• Participate in a scheduled on‑call rotation.
• Help to train or mentor others on the service team.
• Perform other duties as assigned.

• Required:
  
  2+ years documented experience in low voltage electrical systems, including Fire/Life Safety systems.
• Experience in reading and interpreting blueprints, submittals, and operational/product manuals.
• Knowledge of test equipment, multimeter, digital analyzer, and commissioning devices.
• High School Diploma or equivalent.
• Ability to follow verbal and written instructions.
• Moving equipment and tools up to 50‑70 lbs.
• Hourly Range: $32‑44 (rate determined by education, experience, knowledge, skills and market data)

• Competitive pay.
• Paid vacation, holidays, and sick time.
• Comprehensive benefits package, including retirement savings plan, medical, dental, and vision care – available from day one.
• Extensive product and on‑the‑job/cross‑training opportunities, supported by our internal resources.
• Encouraging and collaborative team environment.
• Commitment to safety through our Zero Harm policy.
• JCI Employee discount programs (The Loop by Perk Spot).
• Company vehicle, tools, and equipment provided to complete all jobs.
• Scheduling and management support.

Johnson Controls’ Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act ("AODA"). When requested, accommodation will be provided throughout all stages of the recruitment and selection process. To request accommodation, please contact us. Any information you provide related to accommodation measures will be treated as confidential.

A copy of Johnson Controls’ applicable AODA policies are available on our website at  for your reference, and can be made available in accessible formats upon request.