Appliance Service Technician

Position: Appliance Service Technician 1026)
Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!

Our core values

Integrity – We do what’s right, even when no one is looking.

Improvement – We do it well. Then we do it better.

Caring – We put ourselves in others’ shoes.

Authenticity – We like people, not pretense.

Determination – We kick down walls.

We have everything except you
Join our team at Trail Appliances as a Service Technician, where you'll play a vital role in diagnosing and repairing appliances in our customers’ homes. Whether you're a certified technician or working toward your certification, this position offers hands‑on experience, mentorship, and the opportunity to grow in a fast‑paced, customer‑focused environment.

You’ll be responsible for evaluating appliance issues, completing repairs using manufacturer documentation, and delivering an exceptional service experience aligned with Trail’s values.

As a Service Technician, you will:

Evaluate, diagnose, and repair a wide range of appliances (laundry, kitchen, refrigeration)

Recommend and order required parts for effective repairs

Complete and submit all paperwork (repair reports, parts usage, etc.) in a timely manner per company standards

Maintain a clean and organized vehicle and work environment

Provide professional and courteous service at all customer touchpoints

Use service manuals and bulletins to perform accurate diagnostics

Communicate repair findings clearly to customers and elevate concerns as needed

Follow all health and safety standards and maintain equipment in safe working conditions

Support junior apprentices and actively engage in training opportunities

To be successful in this role you should:

Have an Appliance Service Technician Certificate of Qualification (C of Q) or enrollment in a registered apprenticeship program through SkilledTradesBC

Have a certificate from an accredited institution (e.g., Kwantlen Polytechnic University, BCIT) if applicable

Have a Valid Class 5 Driver’s License with a clean abstract

Have a “C” Gas Ticket issued by Technical Safety BC (required for gas appliance repair)

Have CFC/ODS (Refrigerant Handling) Certification, from a recognized provider (e.g., HRAI or BCIT)

Have a minimum of 3 years’ experience servicing major appliance brands

Have a proven mechanical aptitude and troubleshooting abilities

Experience with sealed system repairs (refrigeration units) is an asset

Have an exceptional communication, time management, and interpersonal skills

Be Detail-oriented with a customer-first attitude

Why join Trail:

Extended Health Benefits

Merit Performance

Generous employee discounts

Gym membership discount

Professional Development Programs

Employee Recognition Program

Company events

Paid Volunteer

INDHP

We inspire possibilities, make shopping ridiculously easy, and help create special moments  you ready to meet your team?

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.