Appliance Service Technician

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!

• Integrity – We do what’s right, even when no one is looking.
• Improvement – We do it well. Then we do it better.
• Caring – We put ourselves in others’ shoes.
• Authenticity – We like people, not pretense.
• Determination – We kick down walls.

Join our team at Trail Appliances as a Service Technician, where you'll play a vital role in diagnosing and repairing appliances in our customers’ homes. Whether you're a certified technician or working toward your certification, this position offers hands‑on experience, mentorship, and the opportunity to grow in a fast‑paced, customer‑focused environment.

You’ll be responsible for evaluating appliance issues, completing repairs using manufacturer documentation, and delivering an exceptional service experience aligned with Trail’s values.

• Evaluate, diagnose, and repair a wide range of appliances (laundry, kitchen, refrigeration)
• Recommend and order required parts for effective repairs
• Complete and submit all paperwork (repair reports, parts usage, etc.) in a timely manner per company standards
• Maintain a clean and organized vehicle and work environment
• Provide professional and courteous service at all customer touchpoints
• Use service manuals and bulletins to perform accurate diagnostics
• Communicate repair findings clearly to customers and elevate concerns as needed
• Follow all health and safety standards and maintain equipment in safe working conditions
• Support junior apprentices and actively engage in training opportunities

• Have an Appliance Service Technician Certificate of Qualification (C of Q) or enrollment in a registered apprenticeship program through SkilledTradesBC
• Have a certificate from an accredited institution (e.g., Kwantlen Polytechnic University, BCIT) if applicable
• Have a Valid Class 5 Driver’s License with a clean abstract
• Have a “C” Gas Ticket issued by Technical Safety BC (required for gas appliance repair)
• Have CFC/ODS (Refrigerant Handling) Certification, from a recognized provider (e.g., HRAI or BCIT)
• Have a minimum of 3 years’ experience servicing major appliance brands
  
  Have a proven mechanical aptitude and troubleshooting abilities
• Experience with sealed system repairs (refrigeration units) is an asset
• Have an exceptional communication, time management, and interpersonal skills
• Be Detail-oriented with a customer-first attitude

• Extended Health Benefits
• Merit Performance
• Generous employee discounts
• Gym membership discount
• Professional Development Programs
• Employee Recognition Program
• Company events
• Paid Volunteer

INDHP

We inspire possibilities, make shopping ridiculously easy, and help create special moments  you ready to meet your team?

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.