Dispatcher, Government

Overview

GENERAL POSITION

DESCRIPTION:

Maintain communications center for citizens, municipal, county, state, and national agencies; receive and relay information and respond to urgent and emergency requests.

• Maintain radio contact with all law enforcement agencies in Delta County as needed, responding to requests for information and assistance, as well as contacting public and private agencies and services as required.
• Provide law enforcement with immediate investigative information including driver’s license and vehicle registration verification, Colorado Crime Information Center (CCIC) and National Crime Information Center (NCIC) wanted information, criminal history records (log separate) and other information as requested.
• Answer, document, and respond to all 911 emergency calls dispatching medical and law enforcement assistance as required.
• Ability and willingness to work shifts, weekends and holidays.
• The primary location of employment is the designated Delta County office with duties that may be performed off site as necessary. The employee is expected to perform the majority of assigned duties from this office location to enable access and collaboration, unless prior written approval for an alternative arrangement has been granted by the supervisor and maintained in the employee personnel file.
• Reliable and predictable attendance and punctuality are essential functions; employees are expected to be at their work area and ready to work at the scheduled start time.

• Maintain radio contact with all law enforcement agencies in the county as needed, responding to requests for information and assistance, and contacting public and private agencies and services as required.
• Respond to Emergency Medical Dispatch calls utilizing CAD (Computer Aided Dispatch), dispatch ambulance and other necessary services, and provide medical advice from Emergency Medical Dispatch flip chart; complete an Emergency Medical Dispatch “Review Sheet” for serious calls.
• Provide law enforcement with immediate investigative information including driver’s license and vehicle registration verification, CCIC/NCIC information, criminal history records, and other information as requested.
• Enter, clear, locate and detain all District, Delta County, and municipal warrants.
• Notify hospitals of critical information when ambulance or officers are en route.
• Generate calls for service for all agencies through CAD, gathering complete and accurate information.
• Complete a crime stoppers report for each crime stoppers call and pass the information to the Undersheriff.
• Log all radio traffic with caller, traffic, location, and time.
• Log all law enforcement, ambulance, and fire department calls noting page, en route, and on-scene times.
• Respond to confirmation requests from non-Delta County agencies, reference wanted persons/items in Delta County within 10 minutes.
• Query Driving Address (QDA) through CCIC to obtain dates of birth, addresses, vehicle registration and driver’s license information.
• Query driving histories from NCIC and CDMV as applicable; proficient use of the NCIC/CCIC program.
• Send, receive, and air broadcast teletype messages to/from other agencies via NLENS; print and file as needed.
• Perform telephone status checks and log Delta Department of Corrections facility twice daily.
• Perform radio time-checks at 30 minute intervals on all on-duty road officers, between dusk and dawn.
• Perform daily pager tests on all emergency response units, detectives, search and rescue, Hazmat, etc.
• Maintain and have ready access to current copies of all agency work schedules.
• Keep an accurate rotation file of all tow companies.
• Handle and respond to all security, panic and fire alarms that are activated or submitted.
• Complete house watch forms and pass information to appropriate supervisors according to jurisdiction.
• Maintain an up-to-date Animal Book with ownership and contact information for animals (e.g., cows, horses, sheep, goats, pigs, mules, etc.).
• Keep a record of controlled burns and log out-of-control grassland fires for reporting.
• Occasionally testify in court via subpoena from the District Attorney’s office to verify dispatch…