Medical Secretary - Primary Care Deltona

Day Medical Secretary - Primary Care Deltona

This individual will perform medical secretarial duties which include typing, data entry, answering telephone, making calls, taking messages and various administrative duties, as assigned by Supervisor or Manager.

• High School Diploma or GED equivalent required
• Prior medical office/front desk experience preferred
• Excellent organizational and communication skills

• Assist in the coverage of absent co‑workers
• Assist in obtaining, copying, and/or scanning medical records as needed
• Maintain knowledge of scheduling criteria for all procedures within department
• Work at a fast pace and maintain accuracy of details
• Schedule patient visits in a timely manner, ensuring that appointments along with all information are complete and accurate
• Coordinate appointments as needed with other locations
• Answer phone and provide excellent customer service
• Follow through with any problems or questions in a timely manner, by understanding and using resources available for problem solving in a diplomatic and tactful manner
• Accurately answer questions by maintaining a good knowledge base and utilizing other resources as needed
• Communicate identified problems to appropriate supervisory personnel and participate in corrective action
• Ensure and adhere to strict confidentiality when handling patient charts, records, and scheduling information
• Attend all in‑service programs and all departmental meetings as required
• Utilize the scheduling system to the fullest potential, using established procedures and guidelines
• Maintain up‑to‑date knowledge and stay abreast of changes and updates as they occur
• Assist with data collection
• Create accounts for new patients and update accounts for previous patients in the registration system to ensure accurate services and account processing
• Accurately enter data into the system
• Utilize appropriate strategies, including phone calls and online databases, to verify the insurance coverage of scheduled patients, obtaining benefit information such as deductibles, co‑payment, and co‑insurance amounts
• Collaborate with patients, staff, clinical departments, and referring physician offices to ensure that all necessary information is obtained from patients before their scheduled services
• Document all information obtained during pre‑registration activities to ensure patients’ accounts are complete for forwarding to other departments
• Document charts and/or system with activity comments to ensure appropriate account follow‑up
• Collect self‑pay balances per department guidelines and post collections to system
• Ensure that all monies collected are secured or turned over to appropriate associates and cash drawers are balanced before closing
• Refer patients to in‑depth financial counseling when needed
• Maintain a safe environment of care
• Recognize and address safety hazards
• Report any dissatisfied patients/family to management or police/security if necessary
• Participate in professional development
• Actively participate in educational in‑services and eLearning courses as offered