Solid Waste Customer Service Representative

Solid Waste Customer Service Representative

Issue Date: 05.28.2026

Closing Date: 06.28.2026

Location:

Deltona City Hall

Regular Full-Time Non-Exempt Vacancy

Hourly: $21.51 – $27.98 (Based on the City's 36-hour full-time workweek.)

Annual: $40,272.96 – $52,374.30

The purpose of this position within the organization is to provide administrative support and customer service within the Solid Waste Division. Work is performed under close supervision according to established procedures.

• Answer calls and assist citizens with solid waste issues; enters data into tracking software.
• Enter data into CRW for complaints and violations of city ordinances.
• Prepares annual tonnage reports for submission to the state.
• Serves as a backup for Animal Control and Code Enforcement Customer Service Representatives and relays radio transmissions to field personnel.
• Requests invoices for abated properties and submits them to Accounts Payable for payment; requests purchase orders for the Solid Waste Division.
• Produces and mails lien letters for abated properties.

• Serves as a backup for the Code Hearing Clerk
• Computes or performs arithmetic operations using data or information.
• Provides information, guidance or assistance to people that directly facilitates task accomplishment; may give instructions or assignments to helpers or assistants.
• Requires some responsibility for achieving minor economies and/or preventing minor losses through the handling of or accounting for materials, supplies or small amounts of money.
• Uses addition and subtraction, multiplication and division and/or calculates ratios, rates and percents.
• Responsible for guiding others, requiring frequent decisions, affecting the individual, co-workers and others who depend on the service; works in a somewhat fluid environment with rules and procedures, but many variations from the routine.
• Handles or uses machines, tools, equipment or work aids involving some latitude for judgment regarding attainment of a standard or in selecting appropriate items.
• Performs related work as assigned.

Requires High School graduation or GED equivalent supplemented by specialized courses/training equivalent to completion of one year of college in communications, customer relations or closely related field.

Requires three months experience in customer service, clerical work or closely related experience.

Requires designation as Notary Public within one year of employment.

We offer more than competitive pay - we provide long-term stability, professional growth, and meaningful community impact.

• 36-hour full-time workweek
• 12 paid holidays
• Generous paid leave accrual
• Volunteer Time Off

• Participation in the Florida Retirement System (FRS)
• Employer-funded retirement contributions
• Deferred compensation (457) options

• Medical, dental, and vision coverage
• Life insurance and supplemental options
• Employee Assistance Program
• Wellness initiatives

• Tuition reimbursement
• Training and development opportunities
• Career advancement within municipal government

• Veteran Preference in appointment will be given to those eligible.
• To be eligible for Veteran Preference, you must furnish a Department of Defense document, commonly known as form DD-214 (Member 4 Copy recommended) or military discharge papers or equivalent certification from the DVA, listing military status, dates of service and discharge type BEFORE CLOSING DATE OF THE JOB POSTING. Please redact the social security number and date of birth information from all documents submitted.
• In addition, the disabled veteran shall also furnish a document from the Department of Defense, the DVA, or the Department certifying that the veteran has a service-connected disability.

• If you require accommodation because of a disability to participate in the application/selection process, you must notify the Human Resources Department at  at least 48 hours (excluding weekends and holidays) before the meeting or activity.

We are proud to be a Drug‑free, Smoke‑free, and Equal Opportunity Employer!