Coordinator Surgical​/Financial Services | Surgical Specialists - Halifax Health

Overview

To deliver excellent patient-centered care by ensuring the scheduling, financial, and communication process is complete for patients having major and minor operative procedures. Incumbent is responsible for verifying insurance coverage and benefits, obtaining prior authorizations, preparing, communicating and explaining estimates for multiple services prior to service, identifying and collecting prepayments, in-depth financial counseling and establishment of payment plans, obtaining sponsorship for uninsured, and updating demographic and financial data for UFHP and UF Health System.

Independently maintains surgical calendars, effectively manages utilization of scheduled OR time to maximize charges, prioritizes and posts surgical cases, and coordinates multiple special needs for each patient's operative experience to ensure successful outcomes. Participates as the key communicator in the planning, scheduling, communication and educating process between the physician, the patient, and the payor to produce a flawless process. May be required to float to other practices or flex time, as needed, for staffing.

• Deliver patient-centered care by ensuring scheduling, financial, and communication processes are complete for patients undergoing major and minor operative procedures.
• Verify insurance coverage and benefits, obtain prior authorizations, and prepare, communicate, and explain estimates for multiple services prior to service.
• Identify and collect prepayments; provide in-depth financial counseling and establish payment plans.
• Obtain sponsorship for uninsured and update demographic and financial data for UFHP and UF Health System.
• Independently maintain surgical calendars and manage utilization of scheduled OR time to maximize charges.
• Prioritize and post surgical cases and coordinate multiple special needs for each patient s operative experience to ensure successful outcomes.
• Act as the key communicator in the planning, scheduling, communication, and education process between the physician, the patient, and the payor to produce a flawless process.
• May float to other practices or flex time, as needed, for staffing.

Minimum Education and Experience Requirements:

• High school graduate or equivalent.
• Three years of business/financial/physician practice experience required.
• Working knowledge of CPT and ICD-9/10 diagnosis coding required.
• Four-year degree may substitute for two years of financial/physician office experience. Associates degree or equivalent course work may substitute for one year experience.
• EPIC system knowledge preferred.
• Excellent communication, organization, and problem solving skills required.
• Incumbent must be comfortable collecting payments and counseling patients regarding financial matters in a professional manner.
• The ability to multitask, prioritize responsibilities, and function in a team environment are necessary attributes of the successful incumbent.