Site Manager

Overview

The Site Manager has overall leadership responsibility for the ongoing operational support of three to five Fixed Radiology Imaging sites. The role includes developing and executing strategies for resource management, topline growth, and the patient experience within the sites, maintaining high staff performance standards across all sites, shifts, and modalities.

• Plans, organizes, develops, implements, and interprets the programs, goals, objectives, policies, and procedures necessary for providing quality care and maintaining a high performing operation.
• Leads staff management, budget management, and maintains relationships with referring offices and ongoing customer service issues.
• Reviews site activities and recommends or makes changes to better utilize facilities, services, or staff.
• Monitors performance and profitability of services offered at the center and communicates in a timely manner to management if there are any issues that impact operations.
• Provides ongoing and timely communication to management and staff regarding center performance, staff performance, events, and issues.
• Maintains positive interactions at all times with payors, referring offices, patients, staff, and the radiologists.
• Administers quality programs and meets or exceeds key quality and productivity measures in patient service, customer (referral) service, clinical programs, administrative functions, and service recovery.
• Assists local management and sales team in maintaining relationships with outside referring physician offices via personal visits and/or ensuring highest quality of customer service functions.

• Bachelor’s Degree or equivalent experience in Business Administration or a related field.
• Healthcare experience.
• 5 years of relevant supervisory experience.
• Strong proficiency in patient services, radiology, or customer service.
• Demonstrated ability to effectively mentor and influence large teams in a matrix organization.
• Strong analytical and problem‑solving skills.
• Experience in handling multiple sites and in a service delivery role.

Drive Execution and Results:
Plans time, priorities, and staff in an effective manner to achieve goals for sustainable results. Measures results that are sustainable with balanced workloads for the team members. Develops an effective organizational structure for staff with defined roles, responsibilities and decision making. Anticipates and identifies business issues to align priorities and impact organizational results.

Operational Excellence:
Demonstrates actions for obtaining excellent business results through business processes. Uses skillful questioning to draw out information for diagnosing the situation. Maximizes technology information tools and data. Evaluates results and makes adjustments to achieve better business results; learns from mistakes.

Financial Acumen:
Understands, uses and clearly communicates company financial information and the implications to measuring business performance. Practices financial cost/benefit analysis to manage and enhance profitability. Manages budget and resources to ensure financial objectives are met within own area. Identifies and manages revenues and expenses and assesses contingencies to meet plans.

Communication & Interpersonal Effectiveness:
Actively seeks input and feedback, listens, takes action and keeps others informed in a timely manner. Anticipates areas of conflict, manages disagreement, and works toward resolution; seeks solutions. Negotiates with customers or organizational leadership to set priorities and accomplish cross‑functional objectives. Gives clear, motivating, and constructive feedback. Encourages others to express contrary views. Shapes opinions of key stakeholders. Handles questions well in highly visible adversarial situations.

Build Organizational Relationships:
Promotes collaboration and removes organizational obstacles that impact cross‑functional work required to achieve results. Generates a network of professional contacts outside the organization that can be information sources, advisors, collaborators, and talent resources. Practices…