County Service Specialist Senior - Clerk

Job Title

County of Luna Clerk

Summary: Under direction of the Chief Deputy Clerk and County Clerk, performs a variety of duties as assigned in a wide range of areas. Coordinates and performs a wide variety of administrative functions for the office of the County Clerk.

Essential Duties & Responsibilities: The essential functions or duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties do not exclude them from the position if the work is similar, related or a logical assignment to the position.

Responsibilities include greeting and assisting public, answering incoming calls, and recording, indexing, copying, scanning and filing documents, receiving money, making change, issuing receipts, balancing cash drawers daily and preparing deposit for Treasurer's Office, opening and sorting incoming mail. Cross training required for marriage licenses, various election duties and processing passport applications. Demonstrates strong ethical, professional, and service oriented customer service. Works independently or with little supervision over a period time.

Interact with the existing staff and the public in a courteous, tactful, patient and tolerant manner.

Demonstrates continuous efforts to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.

Probate Duties:

Supervision: Works under the direction of the Chief Deputy Clerk and County Clerk.

Supervisory Responsibilities: Supervises no one.

Minimum Qualification Standards:

Education, Certification, & Experience:

Must have 1-2 years of experience in an office, secretarial, and/or administrative role, preferably in a public sector or similar organizational setting.

Knowledge of voter registration and/or election management systems is a plus

Prior experience processing passport applications along with proof of U.S. Citizenship, marriage licenses, and/or probate processes is a plus.

Language Skills:

The skill to read, analyze and interpret general business periodicals, professional journals, technical procedures, and governmental regulations. The skill to write reports and business correspondence. The skill to logically and effectively present information both orally and in writing and respond to questions from groups of managers, clients, customers, the County Commission and the public. Bilingual preferred but not required.

Knowledge:

Knowledge of applicable Federal, State, County and municipal laws, codes, ordinances, rules and regulations pertaining to data management. Knowledge of office practices and procedures and enforcement thereof. Must have knowledge of standard computer software such as Microsoft excel and Microsoft word, mainframe applications; multi-functional copy equipment, scanners, printers, microfilm reader/printer; multiline telephone and fax equipment. Preferred knowledge of property records, legal documents;
Public Records Act and excellent language skills.

Ability:

Able to read, copy, transfer and file information with high accuracy and clarity. Ability to work as a team player and be willing to deliver superior customer service to both internal and external customers. Ability to attend training or work-related training or seminars that may require out-of-town travel and irregular hours. Able to comprehend, read, write and communicate in English. Able to receive and convey telephone and oral messages to other personnel and be courteous to the public.

Able to maintain confidentiality and refrain from discussion, disclosure or personal use of any information as required by statutory requirements and County policies. Abstaining from offering opinions…