Bartender - Starmax

Summary

Under direction of the Lead Bartender, or designee, performs a variety of work as assigned in a wide range of areas dealing with excellent customer service. Demonstrates strong ethical, professional, service-oriented customer service providing an overall excellent guest experience. Responsibilities include greeting customers, taking and serving food/drink orders, compliance with the NM Alcohol Servers statute, health department rules and regulations and Starmax customer service guidelines.

• Provide excellent customer service that promote satisfaction
• Greet customers and present menu
• Make recommendations or share additional information upon request
• Take and serve food/drinks orders
• Arrange table settings and maintain tables clean and tidy
• Check products for quality and correct any problems that keep customers from enjoying their meal/drink
• Deliver checks and collect payments
• Cooperate and work with all serving and kitchen staff
• Follow all relevant health department rules/regulations and all customer service guidelines
• Prepare alcoholic or non-alcoholic beverages for bar
• Assess bar customers’ needs and preferences and making recommendations
• Other duties as assigned

• Minimum 21 Years of age to Bartend
• Minimum 19 years of age to serve (Wait staff)
• Ability to develop constructive working and interpersonal relationships with colleagues and customers
• Problem solving and decision-making skills
• Service orientation and excellent organizational skills
• Hands on experience with cash register and any ordering information system
• Active listening and effective communication competencies
• Food safety training will be considered an asset
• Must be able to pass a pre-employment drug screen
• High school diploma or GED

Customer Service Excellence:
Thorough understanding of customer service principles, including the ability to provide a positive guest experience and manage customer expectations.

Menu and Beverage Knowledge:

In-depth knowledge of food and drink offerings, including alcoholic and non-alcoholic beverages, with the ability to make recommendations and answer guest inquiries.

Health and Safety Regulations:

Knowledge of food safety and sanitation practices, including adherence to relevant health department rules and the ability to comply with New Mexico Alcohol Server statutes.

Alcohol Service Laws:

Understanding of local and state alcohol service regulations to ensure responsible service, including age verification and handling intoxicated customers.

Point-of-Sale (POS) Systems:

Familiarity with POS systems for taking orders, processing payments, and managing transactions efficiently.

• Communication:
  
  Ability to communicate clearly and effectively with guests, colleagues, and management to ensure a smooth service experience.
• Multitasking:
  
  Skill in managing multiple tasks simultaneously, such as taking orders, serving food and drinks, and addressing customer needs, especially in a fast-paced environment.
• Problem‑Solving:
  
  Ability to handle customer complaints, resolve issues efficiently, and take corrective actions to ensure customer satisfaction.
• Attention to Detail:
  
  Ability to ensure that food and beverages are served correctly, tables are kept clean, and quality standards are maintained throughout service.
• Team
  
  Collaboration:
  
  Ability to work effectively with kitchen staff, fellow servers, and bartenders to ensure efficient service and a positive working environment.
• Time Management:
  
  Ability to prioritize tasks and manage time efficiently, especially during peak hours.

• Standing and Walking:
  
  Frequent standing, walking, and moving around for extended periods during shifts.
• Lifting:
  
  Ability to lift and carry trays, plates, glasses, and other items weighing up to 25 pounds (or as per the workplace standards).
• Manual Dexterity:
  
  Use of hands to prepare and serve food and beverages, including mixing drinks, handling utensils, and placing orders.
• Stamina:
  
  Ability to work long shifts, including evenings, weekends, and holidays, while maintaining energy and focus throughout the shift.
• Bending and Reaching:
  
  Frequent bending, stooping, and reaching to clean tables, pick up items, or retrieve supplies from high shelves or storage areas.

• Restaurant or Bar Setting:
  
  Fast-paced, high-energy environment with direct interaction with customers in a restaurant or bar setting.
• Noise Level:Moderate to high noise levels typical of busy dining and bar areas, with music and conversations from patrons.
• Temperature Fluctuations:
  
  Exposure to varying temperatures, including warm kitchen environments and cooler storage areas.
• Team‑Oriented:
  
  Work as part of a team with fellow servers, kitchen staff, and bartenders to ensure that service runs smoothly and efficiently.
• Customer Interaction:
  
  Frequent interaction with guests, requiring a positive, friendly, and professional demeanor at all times.
• Hazards:
  Exposure to potentially hazardous conditions, such as slippery floors, hot surfaces, and…