Service Manager

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. We offer a vast fleet that ranks among the best in the industry and pair it with a friendly and knowledgeable staff.

Our employees are our greatest asset, and our expertise and service truly distinguish us from the competition.

Service Manager

As a Service Manager, you will manage the servicing of company and customer equipment in a timely and effective manner. You will have an entrepreneurial, empowering workplace that allows you to develop a career track, leverage your current skills while developing new ones, and work with an incredible team of people.

• Manage the repair and maintenance of company-owned and customer equipment, including organization of the yard (Ready to Rent, Returned, Down)
• Prepare work schedules and handle service calls to meet customer needs and ensure equipment is available as required
• Order parts to maintain adequate supplies
• Provide training and assistance to staff mechanics
• Work with equipment vendors to learn the maintenance requirements and capabilities of new equipment added to inventory
• Evaluate all equipment after repairs, maintenance, or safety checks
• Document equipment status before and after rental
• Handle customer complaints regarding equipment condition or operation
• Promote safety awareness
• Perform quality control checks
• Update, maintain, and keep organized equipment service records
• Create, update, close, and bill work orders
• File warranty claims in a timely fashion
• Commission new equipment
• Order parts, return parts, and perform parts inventory
• Disposal of solid and hazardous material waste (batteries, used oil & filters, antifreeze, wash sludge)
• Reporting (include):
  • Equipment due for service
  • Fleet status reporting
  • Equipment service record reporting
  • Open work order report
  • Warranty claim summary report
  • Inventory management
  • Parts & merchandise detail reporting
  • Financial and historical trending
  • Service department financial summary
  • Shop foreman performance tool
  • Work order chargeback
  • Halt report
  • Open PO report
  • Tech paid hours vs. worked hour report
• Perform other duties assigned by the manager

• Valid driver’s license
• Extensive experience in the repair and maintenance of self-propelled platforms and lifts
• Knowledge of work planning and scheduling and other supervisory activities
• Strong understanding of equipment capabilities and safety requirements
• Clear perspective of maintenance and repair issues in the industry
• Planning and management experience
• Computer literacy
• Reporting experience
• Inventory management experience

The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors as required by the job. Reasonable accommodations may be made to comply with applicable laws.

Base Pay Range: $61,551.00 – $73,092.05. Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.

• Health, Dental and Vision plans
• 401(k) Match
• Volunteer time off
• Short-term and long-term disability
• Accident, Life and Travel insurance, as well as flexible spending
• Tuition Reimbursement Options
• Employee Assistance Program (EAP)
• Length of Service Awards

• 12-25 vacation days depending on years of service
• 5 sick days
• 6 holidays
• 2 half day holidays
• 2 floating holidays
• 1 inclusion day
• 1 volunteer day

Sunbelt Rentals is an Equal Opportunity Employer—Minority/Female/Disabled/Veteran and any other protected class.