Asset Protection Operations Coach

Position Summary

Drive sales and ensure effective merchandise presentation, pricing, inventory management, store operations, and customer service.

• Ensure accurate competitive pricing, proper signing, and efficient inventory level management.
• Maintain cleanliness and organization of the store, and oversee stocking and rotation of merchandise.
• Lead and develop teams through teaching, training, and active listening.
• Communicate store operations, technology, and merchandising initiatives across all levels.
• Model and deliver exceptional customer service standards following the One Best Way (OBW) service model.
• Provide supervision, development, and coaching of hourly associates.
• Control merchandise loss by identifying performance goals, reviewing inventory reports, and implementing corrective actions.
• Conduct investigations of violations, fraud, and other security‑related issues; prepare case reports and provide testimony as required.
• Monitor safety and risk controls, identify accident trends, and implement prevention plans.
• Manage claims and receiving operations, ensuring compliance with policies.
• Maintain custody of company policies and procedures, and promote a culture of belonging and integrity.

• Completion of 2 years of college.
• One of the following: 1 year supervisory experience in a multi‑department environment; 1 year experience in accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection; 2 years experience in asset protection or related area.
• Successful completion of any applicable state requirements for asset protection (e.g., minimum age, specialized training, certification, or licensing). If required, a current state‑issued Certificate of Eligibility, and a successful criminal background check and/or firearms authorized training.
• Required to attend and complete all job‑required trainings and assessments.

• Bachelor of Science in Business Management and Leadership or similar degree.
• Certification in an asset protection related field (e.g., Loss Prevention Qualified, Loss Prevention Certified).
• General work experience supervising 5 or more direct reports with performance management, mentoring, hiring, and firing responsibilities.
• Investigative experience in loss prevention or security.
• Bachelor’s degree in Criminal Justice or related field.

969 US Highway 80 W, Demopolis, AL , United States

• Annual salary range: $65,000.00 – $ plus performance bonuses.
• Additional compensation: regional pay zone and complex structure.
• Health benefits:
  
  medical, vision, and dental coverage.
• Financial benefits:
  
  401(k), company‑paid life insurance, stock purchase program.
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty.
• Other benefits: disability insurance, military leave pay, adoption and surrogacy expense reimbursement, company discounts.
• Live Better U education benefit covering tuition and books.