Senior Agent – Facilities Contracts Administration, Security Risk Management & Services Unit; FGIV

This selection procedure is intended to establish a reserve list of successful candidates. It is envisaged to start using the reserve list Q3/Q4 of 2026.
Europol retains the right to make use of the reserve list to select candidates for similar posts within the organisation, should business needs require so.

Organisational setting:
The post of Senior Agent – Facilities Contracts Administration is located in the Security and Facilities Services Team, Security Risk Management & Services Unit, Corporate Security Department, Governance Directorate.

The Governance Directorate is responsible for supporting and assisting Europol Management and the rest of the organisation by providing advice and maintaining strategic links with relevant EU bodies and law enforcement agencies of the Member States. Maintaining close cooperation with other directorates, particularly on key corporate matters and monitor business planning and performance management, are also among the Directorate’s task. Additionally, the Governance Directorate is responsible for ensuring Europol’s physical and information security and business continuity.

The Governance Directorate comprises of two Departments, Institutional and Legal Affairs and Corporate Security.

The Corporate Security Department establishes all security measures required to protect the persons present at Europol, the Europol buildings, together with its installations and all Europol information, and to ensure the safe and continual operational functioning of Europol. Furthermore, the Department handles the integral management (planning and monitoring) and realization of housing services and resources.

The Security Risk Management & Services Unit integrates a broad set of services delivered across the organisation, with the primary aim of protecting information assets, strengthening organisational resilience, managing crisis situations, providing risk-based assessments and guidance to relevant stakeholders. Additionally, the unit manages facilities services that are directly connected to its security and risk management mission.

The Security and Facilities Services Team ensures the effective maintenance and operation of all Europol premises, while providing logistical support to staff and organisational support for internal and external events. The team delivers a range of essential facilities services, including building and infrastructure management, logistical oversight of Europol’s non-ICT assets, catering and reception services, conference and meeting support as well as travel and postal services.

The Senior Agent – Facilities Contracts Administration is responsible for the effective administration, technical oversight and performance management of Europol's facilities management contracts, with primary focus on hard services, ensuring the safe, reliable and uninterrupted operation of the organisation's building engineering systems and technical infrastructure.

The incumbent reports to the Head of the Security and Facilities Services Team.

This position might require participation in a shift system including weekends and nights as well as on-call duty.

The incumbent carries out the following main functions and duties:

• Manage contracts relating to hard facilities services, ensuring the effective contract administration for the operation, inspection and maintenance of building engineering systems and technical infrastructure;
• Coordinate contract-related activities and monitor contractor performance against contractual obligations, Service Level Agreements (SLAs), Key Performance Indicators (KPIs), budgets, compliance requirements and technical quality standards;
• Monitor preventive and corrective maintenance activities for electrical, mechanical and building services installations, ensuring compliance with applicable regulations, engineering standards and operational requirements;
• Prepare contract performance reports, maintain accurate contract documentation ensuring contract compliance and consistency in contract management practices;
• Provide technical guidance on the…