FCR Expert - Technical Steering

Dit ga jij doen

In this role, you’ll be the driving force behind a seamless fiber activation experience for all our customers. Customer Operations is the engine behind Odido’s service excellence, and you play a key part in making sure every step, from sales handover to installation, communication, and in‑life support, runs smoothly, efficiently, and with the customer at heart.

As a Fiber Activation Expert, you take end‑to‑end ownership of the entire activation process. You identify bottlenecks, resolve complex cross‑domain issues, and ensure that teams across Customer Operations, Network, IT, and our external partners work together effortlessly. With your deep understanding of processes, partner performance, technical quality, and customer communication, you know exactly where improvements are needed and how to turn insights into measurable impact.

You operate with a high degree of autonomy, steer activities across multiple departments, and act as a trusted counterpart for senior stakeholders. You develop improvements that not only solve today’s challenges but also become the new operational standard. In doing so, you directly contribute to our ambition to be the Customer Champion, turning every interaction into a reason to stay with Odido.

We are Odido, the new provider of mobile, fiber optic and TV. And with almost 2,000 colleagues, we show that telecom can be improved. Because technology is for everyone. Wherever you come from, wherever you go. With Odido everyone participates in the digital world. That is our ambition. Everyone at Odido helps to build a brand that is human, optimistic and progressive.

Is that really something for you? Then we might fit well together.

Our name - you can also read it from back to front - consists of different shapes. Which together are one. Because that's how we look at the world around us. As a place where people, no matter how different, move forward together. We're there for each other. We always look  celebrate diversity and are committed to an inclusive work environment with equal opportunities for all.

That sounds good of course. But we don't stop at fine words: at Odido we are a recognized Top Employer. A confirmation that we are proud of.

• Good salary and variable bonus scheme;
• Hybrid working;
• A progressive pension scheme;
• 30 vacation days (if you work for us full-time) and an extra day off after Ascension Day;
• Redeemable holidays;
• An Odido subscription;
• Real growth opportunities;
• Personal annual learning budget and over 200 digital training and courses;
• Workshops, learning weeks, annual ski trip, fun outings and parties.

You combine a solid educational background with deep operational experience. With 5–10 years in telecom, fiber activation, network operations, or customer operations, you know exactly how to drive improvements across complex processes.

You also bring the following to the table:

• A Bachelor’s or Master’s degree (or equivalent experience)
• Proven expertise in activation, migration, or service assurance processes
• Strong analytical skills and the ability to turn data into actionable improvements
• Experience with KPI steering, root cause analysis, and process optimization
• The ability to work effectively with IT, Network, and external partners
• Understanding of OPEX/CAPEX drivers related to activations and field interventions

At Odido we learn every day. All of us. You are responsible for your own development. That is why you decide how, what and when you learn. We have more than 200 digital training courses with which you can work on professional and personal goals. We don't do old-fashioned performance reviews and assessments. You keep your manager and colleagues informed of your goals and progress.

You are in control.

Are you as excited about Odido as we are? Then we are probably a good match. We are looking forward to meet you! You can apply via the application button. Done in a minute!