Client Service Representative

Benefits

• 401(k) matching
• Competitive salary
• Health insurance (FMM will pay 50% of premium)
• Opportunity for advancement
• Paid time off and paid holidays
• Training & development
• 401K contribution up to 3%
• Optional voluntary benefits
• Employee Assistance Program
• Company provided Health Club membership

FMM is seeking a motivated professional to fulfill our Client Services Representative position. This role serves as the main point of contact for our clients, delivering a high level of customer service while working in a fast‑paced call centre.

Included but not limited to:

• Assist with updates to client data in multiple online software programs, including service location addresses, client contacts, vendor contacts, and material purchases.
• Receive and take appropriate action for incoming phone calls and emails for service requests for clients.
• Create, assign, and issue preventative and on‑demand work orders for all clients.
• Obtain approval from clients for on‑demand work order costs.
• Dispatch vendors to perform general repairs and maintenance, providing assigned work order information.
• Follow up and update all work order requests according to the service level agreement.
• Maintain electronic filing system for all clients.
• Assist Client Manager with standard reports for all clients.
• Generate and send open and completed work order reports to Client Manager weekly.
• Train vendors on work order and invoicing requirements and procedures.
• Respond to after‑hours service calls when scheduled.

This job description is a summary of the primary duties and responsibilities of this position. It is not intended to be a comprehensive listing of all duties and responsibilities. The company reserves the right to change its description at its discretion.

• Minimum of 2 years experience in customer service.
• Excellent customer service and interpersonal skills.
• Excellent verbal and written skills for internal and external communication.
• Proficient with all Microsoft applications, Adobe, Quick Books or similar accounting software, electronic filing systems.
• Ability to multi‑task and work in a fast‑paced environment.
• Maintain a positive attitude while providing courteous and prompt service to internal and external clients.
• Support your department and the company through teamwork, integrity, quality job performance, and integrity.

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at a time.
• Ability to pass a Fit for Duty screening.