Community Support Associate

• Serve as the backup in-office support team member
• Act as backup for inbound and outbound resident calls and action items
• Verify and update contact information in management software
• Communicate effectively and personally with residents
• Monitor key/access code check-in and check-out for homeowners daily
• Facilitate rental/reservations of association amenities
• Handle post office pickups and return mail processing
• Attend all company and department-assigned meetings
• Perform additional tasks as assigned by the supervisor
• Provide in-office coverage at the headquarters in Denham Springs as needed
• Support community operations and homeowner transitions through interaction with internal teams, homeowners, and external partners

• At least 2 years of experience in customer service, data entry, and front-office roles
• Prior switchboard or customer service experience preferred
• Knowledge of Homeowners Associations is a plus
• Strong attention to detail and excellent organizational skills
• Ability to multitask in a fast-paced environment
• Dependable, self-motivated, and able to work independently
• Strong written and verbal communication
• Customer-focused mindset with the ability to handle inquiries professionally
• Ability to adapt in a fast-paced, changing environment
• Ability to sit and work at a computer for extended periods of time
• High school diploma or equivalent
• Strong communication skills, both written and verbal
• Detail-oriented with strong problem-solving skills
• Driver's License
• Vehicle Insurance

Demonstrates strong customer service skills and attention to detail while managing data entry and communication tasks effectively. Capable of multitasking in a fast-paced environment and supporting community operations with a customer-focused mindset.

• Customer Service Experience
• Data Entry Skills
• Strong Communication Skills
• Attention To Detail
• Homeowners Associations Knowledge

• Data Entry
• Customer Service
• Multitasking
• Problem-Solving
• Switchboard Operation

• Organizational Skills
• Dependability
• Self-Motivation
• Adaptability
• Professionalism

• High School Diploma
• Driver's License
• Vehicle Insurance

• Homeowners Associations
• Community Operations
• Resident Communication
• Inquiries Handling
• Post Office Processing

• Management Software