Certified Optical Manager NL- Denham Springs, LA

Position Summary

Position Summary...

Drives sales in the Vision Center by ensuring effective merchandise presentation including accurate and competitive pricing, proper signing, in-stock and inventory levels, budgeting and forecasting, sales analysis, and assessing economic trends and community needs. Models, enforces, and provides direction and guidance to Associates on proper Customer/Member service approaches and techniques to ensure Customer/Member needs, complaints, and issues are resolved within Company guidelines and standards.

Oversees the implementation of and participates in community outreach programs and encourages Associates to serve as good members of the community. Ensures compliance with Company and legal policies, procedures, and regulations for the Vision Center by analyzing and interpreting reports, implementing and monitoring asset protection and safety controls, overseeing safety, operational and quality assurance reviews, developing and implementing action plans to improve performance, providing direction and guidance on executing Company programs and strategic initiatives, and directing Vision Center Associates in ensuring confidentiality of information, documentation, and assigned records.

Provides supervision and development opportunities for Associates in the Vision Center by hiring, training, mentoring, assigning duties, providing recognition, and promoting a belonging mindset in the workplace. Ensures the provision of quality eyewear by consulting with and educating Members/Customers, selecting products based on Member/Customer needs, obtaining measurements, verifying prescriptions, maintaining confidential information, performing minor frame repairs, and maintaining optical equipment.

Upholds the Company’s Open Door Policy by meeting with Associates, listening to concerns, researching issues, reviewing Company policies and procedures, and suggesting resolutions for Associates. Coordinates and oversees job-related activities by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability, measuring progress, identifying improvement opportunities, and promoting continuous learning.

Provides supervision and development opportunities for Associates by hiring and training, mentoring, assigning duties, providing recognition, and promoting a belonging mindset in the workplace. Ensures compliance with company policies and procedures and supports the company mission, values, and standards of ethics and integrity by implementing related action plans, utilizing and supporting the Open Door Policy, and providing direction and guidance on applying these in executing business processes and practices.

Respect the individual
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Builds high-performing teams, embraces differences in people, cultures, ideas and experiences, creates a workplace where associates feel seen, supported, and connected through a culture of belonging, and creates opportunities for all associates to thrive and perform.
Respect the individual
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Works collaboratively, builds strong and trusting relationships, communicates with impact, energy, and positivity to motivate and influence.
Respect the individual
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Attracts and retains the best talent, empowers and develops talent, and recognizes others’ contributions and accomplishments.
Act with Integrity
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Maintains and promotes the highest standards of integrity, ethics, and compliance; models Walmart values; supports the goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world; creates a sense of belonging, eliminates waste, participates in local giving.
Act with Integrity
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Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
Serve Our Customers and Members
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Delivers results while putting the customer first, considers and adapts to how, where, and when customers shop, and applies EDLP and EDLC business models to all plans.
Serve Our Customers and Members
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Makes decisions based on data insights and analysis,…