Sales Representative

Description

Sales Representatives begin working as a setter and then progress to a closer role as they are ready (see description below for both roles). Accelerated Academy hires all Sales Representatives with the goal of moving them quickly from setter to closer.

This position is accountable for producing the following result:
Effectively engage all new and existing leads through timely phone and text communication, providing introductions, discovery, and FAQs in order to build rapport and move prospects forward. Operate within the AI Command Center to manage all human escalations and leads in human ownership status. Execute targeted nurturing to all leads with the primary goal of scheduling qualified calls with the Closer.

This position is accountable for producing the following result:
Effectively converts calls by delivering strong communication - providing a clear intro, conducting discovery, presenting the offer, and resolving objections in order to advance leads toward a decision. Establish strategic follow-up when needed, execute the nurturing journey for ongoing leads, and actively engage prospects with the primary objective of closing sales.

• Communicate as a first responder to all new leads.
• Communicate appropriately to all new or re-engaged leads with introduction, discovery and answering all questions.
• Encourage, facilitate, and schedule phone calls between qualified leads and Closers.
• Utilize Salesforce to track and log all lead nurturing interactions and assign appropriate status and lead owners.
• Utilize Salesforce to assign scheduled events for Closer.
• Utilize Bloom Growth and complete To-Do’s weekly.
• Enroll students in appropriate courses if they communicate readiness to enroll via text message.
• Implement appropriate lead nurturing systems for designated leads.
• Key Performance Indicators (KPIs) measured for this role include:
  • Number of qualified calls scheduled for Closers
  • Average lead response time
  • Lead touch consistency and follow-up completion
• Review, complete, and maintain all quality assurance (QA) reports on a daily basis to ensure accuracy and compliance.
• Monitor and manage the AI Command Center daily, overseeing all human escalations and leads in human ownership status to ensure timely personal follow-up and seamless transitions from automated to human-led communication.
• Serve as flexible support for evolving departmental priorities, special projects, and time-sensitive tasks.

• Communicate appropriately to all leads via phone and text, receiving qualified scheduled calls from Setters to conduct introductions, discovery, answer questions, make offers, and solve objections.
• Implement lead nurturing systems and pursue closing.
• Implement lead conversion systems.
• Utilize Salesforce to track and log all lead nurturing interactions and assign appropriate status.
• Utilize Salesforce to create tasks for strategic follow up of leads with status of “communicating” and ”chase call”.
• Confirm close and assist students to enroll in appropriate courses.
• Utilize Bloom and complete To-Do’s weekly.
• Review, complete, and maintain all quality assurance (QA) reports on a daily basis to ensure accuracy and compliance.
• Key Performance Indicators (KPIs) for this role include:
  • Number of outbound calls made
  • Lead conversion per scheduled call rate
  • Overall enrollment rate
  • Quality of conversations with leads
  • Incoming call answer rate
• Serve as flexible support for evolving departmental priorities, special projects, and time-sensitive tasks.

• Possesses strong computer skills with the ability to navigate multiple software applications and platforms, along with appropriate typing…