Information Technology; IT Intern

Essential Duties and Responsibilities

• Provide first-level technical support for hospital staff, including troubleshooting hardware, software, and basic network issues
• Assist with setup, configuration, and maintenance of computers, printers, mobile devices, and peripherals
• Support Electronic Health Record (EHR) systems and other clinical applications under supervision
• Help manage user accounts, access permissions, and password resets in accordance with security and HIPAA requirements
• Assist with routine IT maintenance, updates, and inventory tracking
• Respond to help desk requests in a timely and professional manner
• Support cybersecurity best practices, including device security and data protection
• Assist with documentation of IT procedures, workflows, and troubleshooting guides
• Collaborate with IT staff on special projects and technology upgrades as assigned

• Perform other duties as assigned

• Maintain patient confidentiality at all times
• Report to work on time and as scheduled
• Wear identification while on duty
• Maintain regulatory requirements, including all state, federal and local regulations
• Represent the organization in a positive and professional manner at all times
• Comply with all organizational policies
• Conduct oneself as a professional in accordance with PRIDE values

• Must be at least 18 years old
• High school graduate
• CNA or equivalent experience preferred
• Medical terminology class preferred but not required

• Exceed Quality
• Exceed Customer Expectations
• Strengthen, Build, and Leverage Community Relationships