CSR-Billing Specialist

CSR – Billing Specialist

Reports To: Brittany Boyd

Department: Finance & Sales

Location: Denison, TX Headquarters

Work Hours: Monday–Friday, 8:00 AM – 5:00 PM

A-1 Little John is proud to hire and promote based on Core Values:

• Every team member rides for the brand.
• Every team member demonstrates the grit to complete the job every time.
• Every team member contributes as a team player.
• Every team member is an independent problem solver.
• Every team member respects team members and customers 100% of the time.
• Every team member is conscientious about the details.
• Every team member demonstrates excellent communication skills.
• Every team member is eager to be coached to the next level.

The CSR–Billing Specialist provides customer-facing support concerning billing questions and serves as a third point of contact in the customer service answering rotation, while ensuring accuracy and timeliness in billing across multiple lines of business. This role requires excellent communication and collaboration skills and attention to detail. In addition to processing billing for portable toilets, dumpsters, fence, and septic accounts, the Specialist owns the AR and collections process, deactivation of sites, and participates in the recurring audit process.

The Billing CSR is an integral part of the customer service team by answering customers' billing questions concerning the end-to-end sales cycle, supporting enterprise accounts, and contributing insights on improving billing efficiency and customer retention.

• Serve as the third point of contact for incoming phone calls, including greeting, processing, or transferring customer inquiries and orders.
• Provide professional and courteous support for all customer interactions, consistent with the A-1 Little John Customer Service Model – Fulfillment alone is not enough.
• Serve all inbound customer inquiries concerning billing questions.
• Resolution of all simple billing inquiries is owned by this role.
• Utilize Salesforce CRM to track inbound lead and opportunity pipelines and details.

• Prepare and process invoices for Toilets, Dumpsters, Fence, Septic accounts, and additional lines of business as needed.
• Perform checks and balances on billing in accordance with Billing Manager account assignment, accuracy, and timeliness.
• Collaborate with both the sales and billing specialists to ensure billing accuracy and timeliness across all assigned accounts.
• Maintain organized customer billing records for all assigned lines of business, including crew sheets, estimates, and contracts.
• Responsible for reporting billing KPIs to the Billing Manager for L10 weekly meetings.
• Proactively clarify, define, and communicate billing requests per customer/contract/terms to all departments.
• Provide accounts receivable and complex billing support to the Billing Manager.

• Work with the sales and operations teams to confirm contract terms, accurate billing details, work completed, and upcoming jobs and estimates in the pipeline.
• Work as a teammate with the Inside SDR and Sales Manager to build consistent and optimized processes and best practices per customer and billing scenario.
• Escalate discrepancies, complex billing issues, or collections concerns to the Billing Manager.

• Strong, proactive communication skills.
• Swift and accurate attention to detail in all billing tasks.
• Strong customer-service orientation.
• Dependable, organized, and able to manage routine and urgent billing deadlines.
• Team-oriented, with willingness to collaborate and assist where needed.
• Ability to maintain professionalism under high call volumes and billing cycles.

• 3+ years of customer service, billing, and…