CSR-Billing Specialist

CSR-Billing Specialist CSR-Billing Specialist Job Role & Expectations

A-1 Little John is proud to hire and promote based on Core Values:

• Every team member rides for the brand.
• Every team member demonstrates the grit to complete the job every time.
• Every team member contributes as a team player.
• Every team member is an independent problem solver.
• Every team member respects team members and customers 100% of the time.
• Every team member is conscientious about the details.
• Every team member demonstrates excellent communication skills.
• Every team member is eager to be coached to the next level.

The CSR–Billing Specialist provides customer-facing support concerning billing questions and as a third point of contact in the customer service answering rotation, while ensuring accuracy and timeliness in billing across multiple lines of business. This role requires excellent communication and collaboration skills and attention to detail. In addition to processing billing for portable toilets, dumpsters, fence, and septic accounts, the Specialist owns the AR and collections process, Deactivation of sites and participates in the recurring audit process.

The Billing CSR is an integral part on the customer service team by answering customers' billing questions concerning the end to end sales cycle, supporting enterprise accounts, and contributing insights on improving billing efficiency and customer retention.

• Serve as the third point of contact for incoming phone calls, including greeting, processing, or transferring customer inquiries and orders.
• Provide professional and courteous support for all customer interactions, consistent with the A-1 Little John Customer Service Model – Fulfillment alone is not enough.
• Serve all inbound customer inquiries concerning billing questions.
• Resolution of all simple billing inquiries is owned by this role.
• Utilizes Salesforce CRM to the standard, to track Inbound lead and opportunity pipelines and details.

• Prepare and process invoices for Toilets, Dumpsters, Fence, and Septic accounts.
• Performs checks and balances on billing to the point that all ownership of accuracy and timeliness of billing rests on this position.
• Collaborates with both the Sales and Billing Specialist II to ensure billing accuracy and timeliness across all assigned accounts.
• Maintain organized customer billing records for all assigned lines of business, including crew sheets, estimates, and contracts, etc
• Responsible for tracking and reporting billing KPI's to the Sales and Billing Supervisor for L10 weekly meetings.
• Proactively clarifies, clearly defines and communicates to all departments, billing requests per customer/contract/terms.
• Accounts receivable and complex billing support to CSR-Billing Specialist II.

• Work with the sales and operations teams to confirm contract terms, accurate billing details, work completed and upcoming jobs and estimates in the pipeline.
• Works as a teammate, as per the Sales and Billing Supervisor's system, with the Billing Specialist II, to build consistent and optimized processes and best practices per customer and billing scenario
• Escalate discrepancies, complex billing issues, or collections concerns to the Sales and Billing Supervisor.

• Strong communication skills.
• Accuracy and attention to detail in all billing tasks.
• Strong customer-service orientation.
• Dependable, organized, and able to manage routine and urgent billing deadlines.
• Team-oriented, with willingness to collaborate and assist where needed.
• Ability to maintain professionalism under high call volumes and billing cycles.

• 3+ years of customer service, billing and administrative experience in the B2B space.
• Proactive in problem solving, organization and data collection.
• Bilingual (English/Spanish) fluency a plus.
• Strong written and verbal communication skills.
• Ability to work in a fast-paced, detail-driven environment.
• Proficiency in Microsoft Office, Salesforce, Google Workspace, QBO/billing/accounting and operations software.

• Office-based role with regular interaction across customer service, sales, operations, and finance teams.
• Standard business hours, Monday - Friday, 8a - 5p, with occasional demand influx during high-volume billing cycles.
• Requires the ability to manage detail-rich tasks/processes with urgency, manage multiple phone calls, computer systems, and billing transactions in a fast-paced environment.

• Competitive hourly pay.
• Health, dental, and vision insurance (per company policy).
• 401(k) retirement plan (if applicable).
• Paid Time Off (vacation, sick leave, and holidays).
• Growth opportunities within customer service, billing, and finance functions.