Support Specialist

Description

Job Details

Serve as the Liaison between the client and our Arstrat office.

Pay rate: $15 per hour. Up to $250.00 Bonus Monthly.

• Review accounts sent via e-mail from both the client and Arstrat staff for resolution
• Submit insurance billing requests to the client
• Update accounts with information received from the client and Arstrat offices
• Process itemized statements requested by patients, insurances and attorneys
• Process correspondence sent to our office by the patients, insurances and attorneys
• Facilitate adjustments and cash transfer request
• Follow up on disputed accounts to check for resolution
• Facilitate missing payment research with the Vendor
• Draft zero balance letters, Settlement letters, Balance verification letters and any other requested letters for collection specialists
• Proficient in Excel and Microsoft Word

• Comprehensive Health Coverage:
  Group medical, dental, and vision plans available from the first day of the month following 90 days of full-time employment.
• Life and Disability Insurance:
  Basic life/AD&DD, short-term, and long-term disability coverage provided, with options for voluntary life/AD&DD.
• 401(k) Retirement Savings Plan:
  Eligible to participate in the company’s 401(k) plan at the beginning of the first calendar quarter following 6 months of continuous service.
• Paid Time Off (PTO):
  Accrue Paid Time Off starting on your first day of employment.
• Flexibility in Benefits:
  The company reserves the right to amend, modify, or terminate any benefits programs as needed.

• High school diploma or college degree from an accredited college or university
• 2-3 years of experience in a healthcare back-office function or customer care function

• Work environment is an office location. The position requires the dexterity to operate office equipment such as a personal computer, keyboard, mouse and telephone
• Must be able to sit for extended periods of time.

Arstrat is an equal employment opportunity employer.