Tourism Intern Job Denison area,Texas USA,Customer Service/HelpDesk

This position serves as a point of contact for visitors at the Discover Denison Visitor Center. This intern will provide assistance with directions, information requests, and promote local attractions. This role will also serve as administrative support for the Marketing and Tourism Department, as well as individual travelers and groups.

ESSENTIAL FUNCTIONS

Staff the Discover Denison Visitors Center, providing a welcoming and professional experience for visitors

Assist guests with directions and information on local attractions, events, dining, and activities

Answer phone and email inquiries related to tourism and visitor services

Fulfill Visitor Guide requests and assist with maintaining accurate printed materials

Assist with organizing and distributing visitor bags for group tours and meetings

Help maintain an inviting, organized lobby stocked with current brochures and materials

Assist with social media content creation, including photos, videos, captions, and reels

Assist with reviewing, updating, and maintaining the Discover Denison website to ensure tourism information, event listings, business details, and visitor resources remain accurate, current, and visually engaging

Help cover events through stories or real-time content (as schedule allows)

Capture and organize photos and videos for marketing and promotional use

Assist with collecting upcoming events, new business spotlights, and community stories for the Discover Denison newsletter

Research tourism, hospitality, and destination marketing trends

Assist visitors with merchandise purchases, admissions, or other applicable transactions at the Discover Denison Visitor Center using established point-of-sale procedures

Support the Discover Denison team with additional tasks as needed

KNOWLEDGE, SKILLS, AND ABILITIES

Ability to work with the public and co-workers in a professional manner using excellent customer service and interpersonal skills

Knowledge of tourism, hospitality, marketing, or visitor experience and willingness to learn more

Proficiency in Microsoft Office (Word, Excel, Outlook) and the ability to quickly learn other software tools as needed

Ability to use strong organizational skills in order to manage multiple tasks and provide accurate, timely information

Knowledge of Denison’s attractions, events, and tourism assets and willingness to learn more

Ability to maintain detailed records and reports

Ability to communicate effectively in written and oral formats

Ability to manage interruptions while ensuring a positive visitor experience

Ability to establish and maintain effective working relationship with other employees and the general public

Ability to use sound judgment in directing public and fulfilling customer service needs/requests

Highly skilled in customer service practices to quickly and efficiently tend to visitor’s needs

Ability to maintain consistent and timely attendance

Some evenings or Saturdays may be required for events or peak visitor times

Must have High School diploma or equivalent
Pursuing a degree in Hospitality, Tourism, Marketing, Communications, or a related field
Poise, tact, patience and pleasant demeanor for public and interoffice contact
Valid Driver’s License with driving record sufficient for coverage by City’s auto liability carrier

Nothing in this job description limits management’s right to assign or reassign duties and responsibilities to this job at any time. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

The physical and work environment characteristics described in this description are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions or as otherwise required by law. Employees needing reasonable accommodation should discuss the request with the employee’s supervisor or Employee Services.

Combination of sitting, standing, and walking
Ability to lift and carry materials such as brochures or visitor bags (up to 50 lbs occasionally)
Intermittent periods of standing and walking
Constant talking, hearing, concentrating, judgment and writing ability
Fluctuating schedule (evenings and weekends) to accommodate events and activities at which standing and professional interaction is required

#J-18808-Ljbffr