Medical office Front Desk Lead receptionist

Medical Office Front Desk / Medical Secretary

Position Summary

We are seeking an experienced and professional Medical Office Front Desk Secretary to join our busy medical practice. The ideal candidate is friendly, organized, detail-oriented, and able to thrive in a fast‑paced healthcare environment while providing exceptional customer service to patients and supporting clinical and administrative staff.

• Greet patients professionally and provide excellent customer service.
• Check patients in and out, collect copays, deductibles, and outstanding balances.
• Verify insurance eligibility, referrals, and prior authorizations.
• Review patient accounts and assist with collections and payment arrangements.
• Maintain accurate patient demographics and insurance information.
• Coordinate scheduling for office visits, testing, and follow‑up appointments.
• Manage provider schedules and assist with daily office workflow.
• Communicate effectively with physicians, nurses, billers, referral coordinators, and other staff members.
• Answer and route incoming phone calls in a courteous and professional manner.
• Process medical records, referrals, and incoming correspondence.
• Assist with maintaining a clean, organized, and welcoming office environment.
• Follow HIPAA and all practice policies regarding patient confidentiality.
• Identify workflow issues and proactively assist with office operations and process improvement.

• Minimum of 2 years of medical office front desk experience preferred.
• ECW EMR experience preferred.
• Experience working in a high‑volume, fast‑paced medical practice
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• Knowledge of medical insurance verification, authorization requirements, copay collection, and patient balances.
• Experience coordinating with billing departments and clinical staff.
• Strong organizational, multitasking, and communication skills.
• Excellent customer service and patient relations skills.
• Ability to work independently while also functioning as a team player.
• Leadership qualities with a positive, professional attitude.
• Self‑motivated with a willingness to learn and take initiative.
• Proficiency with Electronic Medical Records (EMR/EHR) systems and Microsoft Office.
• Must be flexible to travel to other office locations.

• Pulmonary Medicine office
• Sleep Medicine office
• Allergy and Immunology office
• Prior experience with insurance authorizations and specialty medication workflows

• Reliable and punctual
• Professional appearance and demeanor
• Compassionate and patient‑focused
• Strong work ethic
• Leadership mindset
• Proactive learner who seeks opportunities to improve processes and help the team succeed

We are looking for someone who is positive, dependable, eager to learn, and committed to providing outstanding patient care and customer service while supporting a collaborative team environment.

Part‑time option available:
Monday to Thursday 8am to 4pm

Full‑time option:
Monday to Thursday 8am to 5pm and Friday 8am to 2pm