Customer Service Engineer

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice‑controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays.

The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem‑solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems.

There is never a dull moment with us.

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services.

Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Involves collecting, cleaning, and interpreting complex data to uncover trends, patterns, and actionable insights, helping businesses make informed decisions, improve efficiency, and spot growth opportunities through reports, dashboards, and presentations using tools like SQL, Excel, Tableau, or Power BI, often requiring strong analytical skills and relevant degrees in fields like Math, Stats, or Computer Science.

• Data Collection & Cleaning:
  Gathering data from various sources (databases, APIs) and preparing it for analysis by handling missing values and inconsistencies.
• Analysis & Interpretation:
  Using statistical techniques to analyze data, identify trends, and answer key business questions.
• Reporting & Visualization:
  Creating clear reports, dashboards, and visualizations (charts, graphs) to present findings to stakeholders.
• Collaboration:
  
  Working with technical (IT, Data Scientists) and non‑technical (management, marketing) teams to understand needs and deliver insights.
• Strategy Support:
  Providing data‑driven recommendations for business strategy, process improvements, and identifying new opportunities.

• Tools: SQL, Excel, Tableau, Power BI, Python, R, Google Sheets.
• Skills:
  
  Analytical thinking, problem‑solving, attention to detail, communication, statistical knowledge, database management, data mining, and data modeling.

• Developing and maintaining databases and data collection systems.
• Performing ad‑hoc analysis for specific projects.
• Monitoring Key Performance Indicators (KPIs) and business metrics.
• Supporting forecasting and customer segmentation projects.

Master’s Level Degree and related work experience of 3 years;

Bachelor’s Level Degree and related work experience of 5 years

Base Pay Range: $31.78 - $54.04 Per Hour

Primary

Location:

USA‑TX‑Richardson

KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee…