Experienced Banker - Dennis

In this customer‑facing role, the Relationship Banker III will provide exceptional customer care to the Bank's customers assisting them with daily transactions, inquiries, problem resolution and banking transactions at a full-service Cape Cod 5 Retail Banking Center location. The Relationship Banker III will also serve as a mentor to the staff in the RB I and II roles.

• Develops rapport with customers, greeting customers by name, understanding account ownership types and authority, being responsive and timely with correspondence and problem resolution, while displaying a caring attitude (GUEST philosophy)
• Provides excellent customer care to customers relative to daily transactions, addressing inquiries and problem resolution in accordance with Bank policies and procedures
• Performs banking transactions including processing deposits and loan payments, verifying cash and endorsements, check cashing, money orders, treasurer’s check issuance and savings bond redemption
• Safeguards customer trust by upholding duty of customer confidentiality
• Complies with all required laws, regulations, policies and procedures
• Completes all assigned learning activities in a timely manner
• Actively participates in Banking Center meetings and one‑on‑one coaching sessions
• Fulfills all Banking Center opening and closing activities
• Introduces and advises on the Bank's deposit and consumer loan products and services to appropriately meet customer needs in a proactive manner
• Determines customers’ financial needs and identifies referrals to other business lines, e.g., Investment Services, TAM, Commercial, Cash Management, etc.
• Develops and maintains a comprehensive knowledge of the Bank's products and services offered, requesting assistance as needed for further development in areas such as consumer, business, non‑profit, retirement, digital banking, debit cards, etc.
• Assists customers in preparing loan applications for home equity products and other consumer loans
• Participates in community groups and events
• Performs additional duties as assigned
• Provides overrides and mentors RB I and RB II staff

• Bachelor's degree preferred
• Nationwide Mortgage Licensing System (NMLS) registration
• Notary Public commission

• Minimum two years banking experience
• Ability to mentor RB I and RB II team members
• Ability to independently complete transactions and all platform services, including account opening (business and personal), home equity loans and lines, IRAs, etc.
• Ability to execute more complex account openings and transactions independently, e.g., business accounts
• Demonstrated high level of judgment
• Demonstrated ability to fulfill Banking Center opening and closing activities
• Proven customer relationship building experience
• Ability to act as Banking Center vault custodian
• Strong verbal and written communication skills
• Critical thinking, decision making and problem solving skills
• Cyber security awareness to protect the digital environment, the Bank, and customers
• Ability to demonstrate core competencies for Relationship Banker III level

• Courage
• Technology Savviness/Digital Enthusiast
• Financial Comprehension
• Adaptability and Flexibility
• Eager and Agile Learner
• Sales Aptitude

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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