Spa & Wellbeing Manager; National Talent

Spa & Wellbeing Manager (National Talent Only)

The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.

Set above Jimbaran Bay, Raffles Bali is a place of quiet grace where nature, space and service come together with ease. Spanning 23 hectares, with more than half preserved as greenery, the resort offers both ocean views and lush landscapes, a balance of openness and tranquillity. Recognised with many international awards, it is celebrated for its design, wellbeing philosophy and thoughtful service.

Conveniently close to the airport and supported by an onsite heliport, the resort remains serene and secluded. Each of the 32 villas features a private pool and garden, shaped for light, breeze and calm. Guided by the Raffles Butlers, experiences unfold gently, from the Botanical Tour and Birds and Butterflies Watching to cultural activities that reflect the island’s heritage. Here, time softens and every gesture is crafted with care, an invitation to experience Bali through the enduring grace of Raffles.

Manage the operations of the Spa and Wellness in the entire Resort by ensuring product quality standards are met and that optimum service is provided to all hotel guests according to the resort’s and business objectives. Ensuring the facilities and treatments offered continually exceed guest expectations

To perform the human resource function in ensuring staff selection, training, counselling and recognition programs are adhered to in order to maximize performance standards and to adhere to guest service standards in order to maximize guest satisfaction.

Be accountable for managing the budget, forecast on revenue and expense, capital expenditure, support the Wellness program and would be responsible for maintaining all regulatory requirements.

Liaise and work alongside team member from other Department at all times to provide the best service and Resort experience, as well as to maintain connection with outside vendor and trainer to provide wellness and wellbeing activity for our guest

• Manages and organizes Spa and Wellness team whose mission is to ensure the Wellness and Wellbeing of all guest in the Resort. This is accomplished within the scope of a budget and in conformity with well- defined management norms.
• Responsible for planning, directing, controlling, co-coordinating and participating in the activities of all personnel engaged in Wellness and Wellbeing activities.
• Responsible for the operation of the Spa department (including Fitness and The Shop), overall condition and maintenance of the property, repair and up keeping of the furniture, fixtures and equipment's, installations, systems and buildings of the Spa, Wellness and Fitness Area. Both in term of assets and respect of equipment in all area.
• Support the complimentary wellness activity to the guest.

• Being a member of the Department Head, you are responsible for taking part in the decision-making process of the hotel management team and for ensuring afterwards that all decisions are fully implemented in the overall maintenance department.
• Responsible for ensuring implementation of the hotel vision in the maintenance department and implementation of the regular business action plans.
• Ensure that all policies, procedures and rules set by the management are adhered to by the staff in the Maintenance department.
• Hires, trains, guides and evaluates performance of maintenance personnel according to skill in the various concerned areas.
• Ensure that all Spa Standard Operating Procedures (SOPs) are consistently implemented and that appropriate training is provided to all relevant employees.
• Ensure that LQA self-audits are conducted on a regular basis and that all employees consistently comply with and implement LQA standards in their daily operations