Guest Relation Officer

Handle the check-in and check-out process efficiently within 5 minutes.

Possess strong interpersonal communication skills; friendly, professional, and diplomatic when interacting with guests; responsive and able to provide solutions or alternatives to guest complaints, deliver personalized service, and maintain guest loyalty.

Able to coordinate effectively across sections and departments to promptly fulfill guest needs

Strong product knowledge of hotel facilities and services, enabling effective upselling and cross-selling of hotel products and services.

Detail-oriented, with the ability to accurately record, remember, and communicate guest needs, including guest history and preferences.

Requirements:

Minimum High School/Vocational School education or equivalent (Diploma or Bachelor’s degree in Hospitality or Tourism is preferred), with at least 1 year of experience in Front Office or Guest Relations Office at a 5-star hotel (fresh graduates considered with relevant OJT/Daily Worker experience).

Well-groomed, professional, friendly, and able to work effectively under pressure.

Strong communication skills in English (spoken and written); additional foreign languages are an advantage.

Proficient in Front Office systems (VHP) and knowledgeable in check-in/check-out procedures, VIP/VVIP handling, and guest service standards.

Detail-oriented with strong problem-solving skills, able to handle guest complaints, coordinate with related departments, and prepare guest reports (preferences, special requests, GSI).

Basic salary (nett of tax)

THR

• Medical Reimbursement up to 85% of 1 month’s basic salary per year (eligible after 1 year of employment and permanent status/PKWTT)
• Free parking (1 motorcycle / 1 car)
• Annual leave, Replace Day Payment (for working on a holiday), and Extra Off for long shifts
• 1 meal per shift

Graha Group was founded in 1993, when a group of experienced bankers began their involvement in

Indonesia’s Property Market. In the mid 90s, Graha focused on various types of developments such as industrial estate, hotels,and residential properties. After the Indonesian monetary crisis in 1998, Graha developed its first concept, Townsquare Cilandak. More commonly known as CITOS. This 30.000 sqm development opened its doors in 2002. It was the first Leisure & Entertainment Center in Indonesia. It quickly became a success and had since become an icon of the industry.

In February 2008, Graha opened its second Leisure & Entertainment Center, Townsquare Surabaya (SUTOS). As a compliment to the center, Graha invented the TS Suites brand in Surabaya. TS Suites is a Hip Hotel that delivers Endless Indulgence and Extraordinary Service to ensure an Easy trip, suitable to your New Lifestyle.

TS Suites Surabaya has 126 rooms and suites which, like Townsquare Surabaya was very well received by the Surabaya Market.

In December 2013, Graha expanded its TS Suites brand and created TS Suites Bali, a Leisure Hotel designed for the young and hip communities all over the world. Located in Seminyak, TS Suites Bali boasts 155 Room, Suites and Rooftop villas with World class entertainments and F&B. Since then, Graha has continued to invest and develop new leisure & entertainment concepts while continuing to look for opportunities to expand and replicate their Townsquare and TS Suites concept.

Check our website at

Graha Group was founded in 1993, when a group of experienced bankers began their involvement in

Indonesia’s Property Market. In the mid 90s, Graha focused on various types of developments such as industrial estate, hotels,and residential properties. After the Indonesian monetary crisis in 1998, Graha developed its first concept, Townsquare Cilandak. More commonly known as CITOS. This 30.000 sqm development opened its…