Guest Relation Officer; Canggu

Welcome and handle check-in/check-out processes for guests with exceptional hospitality.

Explain property facilities, house rules, and local area information

Serve as the main point of contact during guests' stay, responding to inquiries and requests via Whats App, phone, or booking platforms

Handle guest complaints promptly, professionally, and with a solution-oriented approach

Coordinate with housekeeping, maintenance, and operations teams to ensure guest needs are met

Ensure smooth check-out and inspect property conditions

Recommend restaurants, activities, transportation, and attractions around Seminyak & Canggu

Prepare daily reports on guest activity, issues, and follow-ups

Maintain high service standards and positive guest reviews

Requirements

Minimum high school/vocational diploma or D3 (Hospitality/Tourism preferred)

1-2 years of relevant experience in Guest Relations, Front Office, Guest Service, Villa/Hotel Host, or hospitality Customer Service

Fluent in English (spoken and written) is a must

Excellent communication skills, friendly attitude, and neat appearance

Willing to work in shifts, including weekends and public holidays

Proficient with smartphones, Whats App, and basic tools such as Google Sheets/Docs

Own motorbike and valid driver's license (SIM

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Proactive, detail-oriented, and able to work under pressure

Based in Denpasar ,Seminyak, Canggu, or surrounding areas is preferred

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