Cluster Spa Manager

The Bandha Hotel & Suites is a tropical chic luxury boutique resort located on a prime beachfront in Legian, just a short distance from Kuta. Open since July 2016, the property offers convenient access to Bali’s international airport, lifestyle shops, and a wide selection of bars and restaurants. The resort is known for its modern Balinese architectural design and its setting near famous beaches with stunning sunset views.

The Bandha focuses on personalized, genuine, and friendly service, creating a harmonious environment that caters especially to couples and honeymooners. Team members join a setting that emphasizes prosperity, harmony, and a chic lifestyle experience for guests.

The Cluster Spa Manager is a full-time, on-site role based in Kuta, responsible for overseeing spa operations across multiple spa outlets within The Bandha Hotel & Suites and its associated properties. This role manages daily spa activities, including treatment scheduling, staff supervision, quality control of services, and adherence to brand standards. The Cluster Spa Manager collaborates closely with hotel management to develop spa offerings, promotions, and packages that enhance guest satisfaction and support revenue targets.

They monitor customer feedback, resolve guest concerns, and ensure a consistently high level of service and professionalism. The role also involves managing budgets, inventory, and vendor relationships, as well as coaching and training spa team members to maintain a productive and guest-focused environment.

• Demonstrated expertise in spa management, including daily operations oversight, team leadership, and service quality control.
• Strong focus on customer satisfaction and customer service, with the ability to manage guest feedback and provide responsive, professional support.
• Experience with budgeting, cost control, and revenue optimization for spa or wellness operations.
• Knowledge of skin care treatments, spa therapies, and wellness trends to guide service offerings and staff training.
• Previous experience in hospitality or luxury resort environments, ideally in a supervisory or managerial spa role.
• Excellent communication and interpersonal skills, with the ability to work effectively in a multicultural team setting.
• Strong organizational skills and attention to detail, with the capacity to manage multiple spa locations simultaneously.
• Ability to work flexible hours, including weekends and holidays, in line with guest demand.
• Relevant education or certification in spa management, hospitality, or wellness fields is an advantage.
• Proficiency in English; additional language skills are beneficial in serving international guests.