Group Tours Manager

Reports To:

Executive Manager & Managing Director

We curate, develop and operate group tours for a large Australian tour operator in various countries around the world. We do this through our own offices as well as working closely with partner DMC’s.

We’re looking for an experienced individual to manage the daily operations as well as the development of new tours and the annual renewal of existing tours in more than 10 destinations around the world.

• Supervise and support daily operations of the Tours team to ensure smooth workflow and service delivery.
• Guide, train, and monitor Tours team Department staff working in back office operations, hotels, airports, and other venues we work with.
• Coordinate and monitor reservations for Tours teams, including those based in other offices countries.
• Assist in onboarding and training new team members.
• Support annual staff performance reviews and provide input for appraisals.

• Monitor daily operations related to tours, close coordination with vendors, suppliers, and the operations team.
• Perform quality checks on tours to ensure company standards are met.
• Provide 24/7 operational support in case of emergencies, when required.

• Respond to customer inquiries and requests in a timely and professional manner.
• Send reservation details to suppliers and ensure accurate input of bookings into the system.
• Maintain good working relationships with customers and suppliers.
• Coordinate with internal departments to ensure bookings are handled correctly in all aspects.
• Follow up proactively on pending bookings, confirmations, and special requirements.

• Prepare and submit regular sales and operational reports to managing director.
• Monitor department performance in terms of service quality, response times, and basic cost control.
• Coordinate with the Accounting team on invoicing and payment follow-ups.
• Carry out other operational duties as assigned by the Managing Director or Executive Manager.

• Proficient in Microsoft Office, especially excel.
• Proficient numerical and analytical skills.
• Minimum 5 years’ experience in DMC, hospitality, or tourism operations.
• Minimum 2-3 years experience with Group Tours / group Series.
• Familiar with reservation systems and database management.
• Able to work independently and effectively as part of a team.
• Good command of English, both written and spoken.
• Detail-oriented, well-organized, and able to work under pressure.
• Capable of meeting deadlines with quick turnaround and accurate data processing.