Area Support Representative

Position: Area Support Representative I
** About the Role*
* Responsible for prompt delivery of various on-site work assignments, providing customer service and ultimately, customer satisfaction. Requires flexibility to provide coverage at many sites throughout the region.

** Your Impact*
* - Promptly informs supervisor of potential problems or customer concerns.

- Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.

- Strong focus on providing good customer service.

- Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.

- Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location.

- Attends cross-functional trainings to ensure ability to provide coverage when short-staffed.

- Provides site coverage as needed. Requires flexibility to change schedule/location at a moment's notice.

- Collaborates with multiple account teams to ensure a smooth transition of responsibility with minimal impact to client services.

Copy/Print Production/Copy Center:

- Responsible for prompt and accurate reproduction of all print requests.

- Reviews electronic file for print readiness, prints documents, punches, binds, assembles, sorts, laminates and performs pre-delivery quality control check.

- Receives, logs, delivers and tracks all activity for reporting purposes.

- Responds to customer requests.

- Performs routine upkeep and basic maintenance of equipment.

- Records and tracks customer inquiries and fulfillment of requests.

- Performs daily convenience care functions as needed.

Mail/Courier Services:

- Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines and all classed of United States Postal Services mail.

- Tracks courier and accountable items (Fed Ex, UPS, Certified Mail, etc).

- Researches and routes unidentified and generic mail. Receives, logs, delivers and tracks messenger items.

- Responds to customer requests.

- Performs routine upkeep of equipment.

- Records and tracks customer inquiries and fulfillment of requests.

Reception/Office Services:

- Responsible for performing general front office reception duties such as greeting visitors, answering phone calls, taking messages, scheduling conference rooms, entering data into computer.

- Responds to customer needs and requests, accepts deliveries and sets up food and beverages for meetings.

- May also be responsible for copy/binding/copier maintenance.

*
* About You:

The Skills & Expertise You Bring*
* Please note:

this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.

HS Diploma, GED, or equivalent experience required, plus less than one year of related experience.
5
- Basic computer skills/technical knowledge.

- Ability to multitask and prioritize in order to meet deadlines.

- Good customer service and communication skills.

- Must be willing to learn new skills and interact with new teams on a regular basis.

- Ability to work with minimal supervision.

- Ability to work OT as needed.

- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.

- May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).

- Ability to lift up to 50lbs.

- Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.

We are providing the anticipated hourly rate for this role: $17.20 to $23.37 hourly.

** Company Overview*
* About our Company
-Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024…