Family Engagement Specialist; Part-Time

Family Engagement Specialist (Bilingual in English and Spanish preferred)

Hourly rate starting at $17 per hour.

This position is responsible for providing on‑site childcare to children ages 0-17 years while their family members are receiving services from the agency and/or managing the front desk and working with families to complete intake paperwork.

• Engage children of all ages waiting in the Activity Center in constructive group and/or individual activities
• Greet all clients, donors, volunteers, vendors, and team members and connect them with appropriate staff
• Provide exceptional customer service and help resolve client/team/staff concerns
• Ensure donations are received, documented, and distributed to the appropriate staff/place
• Provide information on available services and ensure availability of resource materials in waiting/activity areas
• Adhere to all CACNT security and procedural policies
• Communicate any client concerns or needs with other staff to ensure high quality service
• Ensure office and PPE supplies are available
• Ensure that waiting spaces and activity center areas are clean, safe, and organized and adequately equipped with necessary supplies
• Answer and transfer incoming calls, and distribute incoming/outgoing mail and faxes
• Schedule transportation services for clients
• Enter services in database as appropriate
• Participate in scheduled team meetings
• Other duties as assigned
• Must be willing to work at both Lewisville / Denton offices including off‑site event locations
• Maintain confidentiality
• Other duties as assigned

• Monday to Thursday 4 pm to 8 pm

This position will be in both the Denton and Lewisville, TX offices. Travel to the Bridgeport office may be required if agency needs arise.

High School Diploma or GED required

• A minimum of 1-year of experience in providing childcare required.
• A minimum of 1-year of experience in providing customer service required.
• Bilingual in Spanish and English, preferred.