Records Technician

Summary

This requisition expires on July 1, 2026 but may close earlier if the position is filled prior to the expiration date.

Responsible for handling sensitive information and assisting customers by phone, electronically, and in person in a friendly and professional manner.

Essential Functions and Other Important Duties

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

DUTIES

* Complete customer service and administrative functions including, but not limited to, answer, assist, and appropriately direct large call volumes, research and provide requested records timely and effectively, collect fees/payments, provide receipts, prepare daily cash reports, maintain reports and documentation, and notarize official records.

* Review, assign, and validate records for offenses, detention, citation, and arrest reports to ensure accurate data entry and compliance with national, state, and local guidelines.

* Complete and ensure correct coding of initial, incident, complaint, and arrest reports according to violation type and any other pertinent information pursuant to applicable state statutes and federal reporting systems.

* Enter information and maintain data integrity with computer system databases that provide information for criminal activity, management of records, statistical reports, and special searches, as required.

* Conduct and review criminal history and background checks in conjunction with processing permits and licensing documents.

* Provide patrol officers information from the classification manual published by the Federal Bureau of Investigations to ensure accurate account of offenses.

* Respond to court ordered expunctions, sealing of juvenile records and orders of non-disclosure.

* Review and process open record requests; within the time period mandated by the Texas Public Information Act and other state statues.

* Perform file search for record requests, including but not limited to, coordinating data gathering and disseminating requests to the appropriate personnel, collaborate with internal stakeholders to identify if releasing active case information is appropriate, and seek guidance from City Attorney's Office on open records requests, as appropriate.

* Manage digital evidence by uploading and exporting to and from various police evidence and case tracking systems.

* Prepare audio/video media for release by performing required red actions to both video and audio tracks based on laws regarding release of information.

SUPERVISORY/BUDGET RESPONSIBILITIES

* None.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Requirements

EDUCATION, EXPERIENCE, AND LICENSES/CERTIFICATIONS

* High School diploma or equivalent; and,

* One (1) year experience administrative, clerical, or related field,

OR

* Any combination of related education, experience, certifications, and licenses that will result in a candidate successfully performing the essential functions of the job.

REQUIRED SKILLS/ABILITIES

An individual must be able to perform each essential duty satisfactorily. The list below represents the knowledge, skill, and/or ability to perform this job successfully:

* Knowledge of the Texas Public Information Act (Freedom of Information Act) and other applicable statues.

* Skill in providing exceptional service to internal and external customers.

* Skill in interpersonal relationships, including using tact, patience, and courtesy.

* Skill in basic problem solving; identifying problems and reviewing related information to develop and evaluate options and implement solutions.

* Skill in analyzing, researching, and compiling data and thoughts to solve problems.

* Skill in reading, writing, speaking, and interpersonal communications, including principles of English and grammar usage.

* Skill at the intermediate level, working with Microsoft Office 365, and other software systems to complete work.

* Ability to comprehend…